Data Center Shift Manager
Digital Realty · Athens
Your role
As the Datacenter Shift Manager in Koropi, you will be at the center of our operations - leading people, driving performance, and ensuring our Data Center infrastructure operates safely, efficiently, and reliably around the clock. You will manage a team of Shift Engineers providing 24/7 coverage and act as the escalation point for operational issues and critical incidents. This is a daytime management position and does not form part of the shift rotation.
What You'll Do
- Lead, mentor, and develop a team of Shift Engineers operating in a 24/7 environment.
- Take overall responsibility for day-to-day Data Center operations across electrical, mechanical, and facility systems.
- Ensure effective monitoring of preventive and corrective maintenance activities with specialist maintenance teams.
- Act as the primary escalation point during incidents, coordinating rapid response and service restoration.
- Foster a strong safety-first culture and ensure compliance with operational procedures, standards, and best practices.
- Review operational performance, conduct incident investigations, and drive continuous improvement initiatives.
- Manage escalations and provide on-call support for critical operations when required.
- Ensure accurate reporting, shift handovers, and operational documentation are maintained to the highest standards.
What You'll Need
- Proven experience working in mission-critical or Data Center environments.
- Strong technical knowledge of electrical and mechanical infrastructure, including UPS systems, generators, cooling systems, and associated plant equipment.
- Previous experience leading or managing teams supporting 24/7 operations.
- Ability to remain calm under pressure and make sound decisions during critical incidents.
- Excellent leadership, communication, and stakeholder management skills.
- A proactive, hands-on approach with a strong focus on operational excellence and continuous improvement.
- Commitment to safety, quality, and delivering exceptional service in a high-availability environment.
- English and Greek speaker
Why Join Us
- Work in a high-impact, always-on environment
- Take on a leadership role with real ownership
- Be part of a team that values performance, safety, and innovation
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