Beauty Advisor (Mid Valley)
Coty · Kuala Lumpur
Join the world of refined luxury and sophistication as a Beauty Advisor, where we transcend conventional beauty norms. We are seeking a highly passionate individual to join our store/counter as a Beauty Advisor, offering luxury personalised services to our customers, elevating customer experience and building inspiring brand connections and loyalty.
THE ROLE
OPTIMIZE, ENABLE, INNOVATE!
You will be reporting to Retail Specialist, and you will:
- Provide excellent customer experience by offering consultations to customers and personalised recommendations on product range selection based on customer needs.
- Achieve sales targets by upselling and cross-selling products, increasing basket size and IPT, and converting opportunities to sales.
- Educate customers on product features, ingredients, usage and benefits, new launches and best sellers.
- Help customers build connection with the brand and products.
- Use storytelling, offer demonstrations and conduct product testing, including fragrance layering.
- Make up applications and tutorials apply to 2-axis brands.
- Aim for long-term engagement with customers by maintaining good after-sales relationships
- Handle customer rejections and queries effectively.
- Keep up to date with market trends.
- Work together as a team to achieve team goals and assist with inventory management as needed.
- Maintain store/counter in optimal condition by adhering to visual merchandising guidelines that best represent the brand, ensuring cleanliness, organising products and testers properly, and replenishing stocks as needed.
YOU ARE A COTY FIT
You like to make a difference. As a Beauty Advisor, you will share your valuable experience with the team, and you get energy from working in a fast-paced, diverse and international environment. Other than that, you should also have the following requirements:
- Minimum 1 – 2 years’ experience in luxury retail. Experience in the beauty industry is preferred
- Knowledge in fragrance would be an added advantage
- Excellent communication, customer engagement and presentation skills
- Able to work during weekends and public holidays
- Pleasant personality, team player, positive attitude
- Detail oriented
- Keen in developing skills and knowledge
- Proactive, agile, with strong business acumen
- Highly proficient in MS Excel and PowerPoint
- CRM and multi-brand management experience is preferred
If you’re ready to support and shape the future of beauty, we want you on our team!
WHAT WE OFFER
This is a unique role with a genuine opportunity to make an impact. You’ll get to work in a diverse environment with a team of professionals who are passionate about the work they do and know how to have some fun along the way.
ABOUT US
Our people make us who we are. They are the brightest minds bringing the boldest ideas to life every day. If you’re the kind of person who refuses to settle, if you want to think bigger, learn faster and go further than you ever thought possible – we’d love to hear from you.
Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion to create a more open, inclusive, and diverse workplace where all employees can be their authentic self.