Brand Ambassador - Kylie
Coty · Birmingham
BRAND AMBASSADOR – Kylie Cosmetics
Birmingham, Selfridges
Luxury retail | 30 hours across 4 days
Kylie Cosmetics is confident, current, and built on self‑expression. As Brand Ambassador, you bring the brand to life at Selfridges — delivering standout service, high‑impact artistry, and commercial performance that turns discovery into loyalty, whether customers are visiting for their everyday favourites or the latest launch.
THE ROLE
OPTIMIZE, ENABLE, INNOVATE!
As our Brand Ambassador – Kylie Cosmetics, you play a critical role in driving sales while representing the brand with energy, authenticity, and confidence. You combine strong selling skills with make‑up expertise to create engaging, inclusive experiences that excite customers and build long‑term brand love.
You will be reporting to the Area Manager, and you will manage:
Sales Performance & Customer Experience
- Achieve individual sales targets while delivering Coty KPIs
- Deliver Coty’s customer service ceremony with every interaction
- Perform make‑up and skin consultations that drive conversion and loyalty
- Build genuine customer relationships through confidence and approachability
- Consistently upsell while maintaining an engaging, premium experience
Excellence of Execution
- Act as a true Kylie Cosmetics brand ambassador, protecting brand equity at all times
- Stay up to date with We Live Beauty and mandatory Coty Academy training
- Execute merchandising guidelines across permanent and promotional space
- Maintain strong awareness of brand performance, competitors, and trends
- Support customer eventing and brand moments aligned with Kylie Cosmetics DNA
- Adhere to uniform, grooming, and retailer Code of Conduct standards
- Escalate any issues promptly to the Area Manager
Team & Collaboration
- Build strong working relationships with the Coty in‑store team
- Collaborate effectively with retailer staff and management
- Support agency staff and mobile consultants when present
- Maintain clear, consistent communication with the Area Manager
Technical Processes
- Use iPad tools for reporting, communication, and VM guidelines
- Maintain secure control of Coty systems, passwords, and documentation
YOU ARE A COTY FIT
As a beauty enthusiast and sales‑driven brand representative, you thrive in a fast‑paced retail environment. You bring energy to the shop floor, confidence to every customer interaction, and pride in representing a globally influential beauty brand.
- Proven experience in beauty retail with strong make‑up artistry skills
- Passion for trends, social‑first brands, and customer engagement
- Strong sales mindset with a drive to exceed targets
- Confident, approachable, and inclusive communication style
- Detail‑focused with high standards of execution
- Collaborative team player with a positive, can‑do attitude
- Willingness to learn, grow, and develop within luxury beauty
If you’re ready to represent a brand that sets trends and celebrates confidence — we want you on our team!
WHAT WE OFFER
Working in retail at Coty means more than just a role — it’s a platform to grow, be seen, and be rewarded.
- Competitive salary aligned to experience
- 8% employer pension contribution
- Generous staff discounts via My Coty Shop
- Day off on your birthday
- Ongoing brand and artistry training through Coty Academy
- Clear progression opportunities within luxury retail and education
- Supportive, inclusive team culture built on collaboration and fearless kindness
ABOUT US
Our people make us who we are. They are the brightest minds bringing bold ideas to life every day. If you refuse to blend in, if you want to express yourself, grow your craft, and go further than you ever thought possible — we’d love to hear from you.
Coty is deeply committed to Changing the Conversation around Diversity, Equity & Inclusion, creating a workplace where everyone can be their authentic self.