Client Data & Knowledge Trainee
Richemont · Milan
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 9000+ colleagues of 105 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
YOUR MISSION
As part of the Client Engagement Team, you will support the Client Engagement Project Manager in analysing our clients’ profile, building monitoring dashboards and ensuring our database quality both in Italy and Greece and in an omnichannel perspective. You will be in direct contact with boutiques, commercial & marketing departments, Europe regional teams and Headquarters.
HOW WILL YOU MAKE AN IMPACT?
CLIENT DATA, PROFILING & KNOWLEDGE
- Build and monitor client profile analysis for strategic documents and projects and adhoc requests, in collaboration with management and other teams (commercial, marketing)
- Participate in setting client KPIs in an omnichannel landscape and monitor performance across all channels (retail, e-commerce & external partners)
- Review yearly documents and build a relevant synthesis to share locally
- Proactively suggest and build adhoc analysis in order to improve our clients’ knowledge
- Support CRM team in the monitoring of clienteling performance
- Collaborate with High End team to identify high potential clients on a regular basis
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DATABASE MANAGEMENT & OPTIMISATION
- Ensure growth and quality of our database through the Data Quality project: training newcomers, set and monitor monthly KPIs, support retail teams, and liaise with all stakeholders: Central and Europe teams, commercial & marketing teams, store teams
- Monitor the client registration tool: support store teams in flagging and escalating app bugs and possible improvements, follow-up on enhancement requests and projects, train newcomers and monitor the tool usage by key users
- Clean and ensure database accuracy: deduplication of client accounts
- Identify potential areas of improvement
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REPORTING AUTOMATION & DATA ANALYSIS (LOOKER)
- Build, update and improve relevant dashboards to automatise performance monitoring on a weekly/monthly basis
- Identify relevant & strategic KPIs based on strategic objectives & projects, and synthesize performance in recurrent automatic reports
- Test and review central dashboards to adapt them to the market, participate in enhancements and identify potential improvements
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CHANGE MANAGEMENT
- Be the voice for the client data team, diffuse a data-oriented & performance mindset across the different teams (commercial, marketing, store teams)
- Support boutiques and retail partners in training them regularly on data topics and building synthetic documents to follow-up on their clients’ profile and KPI performance
- Become the “Looker champion” of the market: training for newcomers, support all users and handle technical requests, identify bugs and areas of improvement
HOW WILL YOU EXPERIENCE SUCCESS WITH US?
- Master’s degree in Business Administration or Engineering
- Strong analytical mindset and problem-solving skills: complex analysis, analytics frameworks, translating results into actionable recommendations. Able to join technical understanding with business needs.
- Experience in supporting and implementing complex data management systems and maintaining high-standard data security practices
- Solid understanding of the luxury industry
- Experience with Data visualization and analytics tool: preferably Looker (would be plus), SQL notions are also appreciated. Solid Knowledge of Excel and PowerPoint
- Strong communication skills and thrive working cross-functionally, ability to engage with colleagues at all levels of seniority
- Languages: Fluent in English and Italian, other languages would be considered a plus
WHAT WE OFFER
- 6 months internship
- Reimbursement: 900 euros per month
- 8 euros Satispay meal vouchers for each day