Workplace and Facilities Manager
Richemont · Istanbul
Richemont, one of the world leaders in the luxury sector, has various Houses specializing in jewelry, watches and high-end accessories. Each Maison proudly embodies a tradition of style, quality and craftsmanship and Richemont strives to preserve the heritage and identity specific to each of them. At the same time, we are committed to innovating and designing new products in line with the values of our Houses, through a process of permanent creativity.
ROLE OVERVIEW
The Workplace & Facilities Manager will lead the delivery of workplace and facilities services across Türkiye, ensuring an exceptional, efficient and seamless experience across our offices while supporting Maison boutique operations.
Working closely with Local and Regional Management and our Maisons, the role oversees workplace operations, facilities, hospitality, vendors and key projects, while driving continuous improvement, digitalisation and sustainability.
The successful candidate will lead a multidisciplinary team and external partners, ensuring high service standards, operational efficiency and compliance while supporting the continued evolution of Richemont’s workplace and boutique environment.
During the initial five months, the role will also provide support to the Country Managing Director.
KEY RESPONSIBILITIES
- Lead workplace and facilities operations across Türkiye, ensuring consistently high standards across office and boutique environments.
- Manage OPEX and project budgets, partnering with Finance and Procurement on cost management, capital expenditure and investment requirements.
- Oversee hard and soft facilities services, including maintenance, cleaning, reception, workplace services, landlord management and Integrated Facility Management partners.
- Support Maison boutique expansions, refurbishments, renovations and seasonal operations from planning through to operational handover.
- Manage key vendors, contracts, KPIs and SLAs to drive service quality, compliance and cost efficiency.
- Oversee corporate travel, fleet and related operational services, working closely with Procurement and Legal.
- Lead workplace digitalisation and automation initiatives to improve service delivery and employee experience.
- Ensure facilities comply with local regulatory, health & safety and sustainability requirements.
- Lead and develop the Workplace & Facilities team, fostering accountability, collaboration and service excellence.
- Partner with Security, EHS, IT, HR, Finance, Legal and other stakeholders to deliver a safe and engaging workplace environment.
PROFILE & EXPERIENCE
- Proven experience in Workplace, Facilities Management, Corporate Services or a related operational role.
- Strong experience managing office and facilities operations, ideally within a multi-site or international organisation.
- Experience managing budgets, vendors, contracts, tenders, KPIs and SLAs.
- Strong project management experience, with exposure to office or retail openings, renovations and refurbishments advantageous.
- Demonstrated experience leading teams and external service providers.
- Strong commercial awareness with a focus on service quality, efficiency and continuous improvement.
- Experience implementing digital or process improvement initiatives would be advantageous.
- Excellent stakeholder management and communication skills, with the confidence to engage senior leadership and cross-functional teams.
- Highly organised, proactive and comfortable managing multiple priorities in a fast-paced environment.
- Strong commitment to workplace experience, hospitality, sustainability and operational excellence.
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