Application Specialist III

Newmark · Chennai

Essential Functions/Responsibilities

Develop a working knowledge of client applications for all business units including but not limited to Yardi, MRI, JD Edwards and ServiceNow.
Provide support and solutions via ServiceNow within SLAs
Prioritize support requests based on customer impact
Identify solutions for system users that improve business processes
Collaborate with project teams and service desk.
Complete setup and revisions to user administration across multiple systems adhering to internal policies and deviation requirements.
Complete regularly scheduled User Administration audits to optimize user security.
Participate in regular reviews of support requests to identify training or documentation requirements.
Recognize and communicate system errors or outages
Fulfill on-call duties as required for support requests after hours and on weekends.
Flexibility for attending or responding to early morning and late night meetings and inquiries
Maintain a high degree of customer service for all support queries and adhere to all service management principles.
Performs other duties as assigned

Skill Set / Competencies Required

Knowledge of user administration principles and user security standards
Strength in communicating technical information in non-technical terms.
Excellent customer service and interpersonal skills; ability to relate to others
Professional verbal and written communication skills (English)
Strong analytical and problem solving skills
Maintain flexibility and creativity in a variety of situations.
Strong organizational and time management skills consistently sets goals and meets deadline.
Working knowledge of Microsoft Outlook, Word, Excel other core software systems

Work Experience and Education