Area Manager Healthcare Australia
DNV · Sydney
The Area Manager Healthcare Australia is responsible for providing strategic and operational leadership for DNVs NDIS certification and assurance activities in Australia, as well as other future adjacent positions within the healthcare sector. The role has end-to-end accountability for operational excellence, quality and technical integrity, resource planning, and financial performance of Healthcare Australia. This role ensures full compliance with any regulatory requirements (including but not limited to NDIS scheme), accreditation standards, and DNV policies and procedures, while driving continuous improvement, operational efficiency, and capability development across the team. The role also plays a key leadership function in stabilizing and evolving the Healthcare business in Australia in alignment with DNVs broader strategy.
The Area Manager Healthcare Australia is managing managers, reporting to Director Healthcare in Life Sciences and part of the global management team Healthcare.
The successful candidate will be responsible for:
Leadership & Strategy
- Lead, develop, and set direction for Healthcare Australia, ensuring alignment with DNV Global Healthcare and regional strategy.
- Provide visible leadership to the Operations team, fostering a culture of quality, accountability, continuous improvement, and engagement.
- Act as a key member of the Healthcare leadership team, contributing to strategic planning, risk management, and business performance discussions
Safety, Health and Environment
- Execute and monitor leadership and HSE management in the unit according to the DNV HSE Policy and relevant instructions
- Plan, co-ordinate, support, follow-up and improve the HSE activities of the unit
- Ensure that annual HSE review is performed in own unit
- Challenge, facilitate, support and follow up the safety, health and environmental attitudes and behavior of direct reports
- Ensure that all direct reports have the required HSE training and personal protective equipment needed for their role
Operational Excellence & Quality
- Ensure effective delivery of the service portfolio, including but limited to, NDIS audits, technical reviews, reports, and certification activities in full compliance with:
- NDIS scheme requirements
- Accreditation requirements
- DNV policies, processes, and guidelines
- Ensure audit data, reports, and records are accurate, complete, and maintained in relevant systems.
- Oversee timely and effective completion of technical reviews, providing guidance and input into auditor competency development where required.
People & Capability Management
- Lead workforce planning, resource allocation, and capability development for the Healthcare Australia team.
- Manage and oversee auditor qualification, competence management, and ongoing maintenance of accreditation requirements in line with DNV procedures.
- Coach, mentor, and develop team members, building leadership bench strength and succession capability
- Execute and monitor leadership and HR management according to the DNV People Policy and relevant instructions
- Plan, co-ordinate, support, follow-up and improve the HR activities of the unit
- Challenge, facilitate, support and follow up the performance of direct reports
- Challenge, facilitate, support and follow up the individual development of direct reports
- Execute the MIP process for all direct reports
- Execute and monitor the Pulse process in the unit
- Execute and monitor the salary review and promotion process in the unit
- Execute and monitor succession management process in the unit
- Ensure that the DNV Code of Conduct is understood and accepted by all direct reports
Market & sales
- Execute leadership and management in the unit according to the DNV Customer Management Policy and relevant instructions
- Plan, co-ordinate, support, follow-up and improve the marketing and sales activities of the unit
- Develop, monitor and achieve sales targets
- Develop sales strategy and tactical plans
- Explore opportunities to grow the business and expand the portfolio
Financial & Business Performance
- Execute and monitor leadership and management in the unit according to the DNV Financial, Commercial and Legal Policy and relevant instructions
- Plan, co-ordinate, support, follow-up and improve the financial performance of the unit to ensure long term sustainable operations
- Ensure and monitor accurate budgeting, accounting and financial reporting
- Ensure and monitor compliance with legal requirements as defined by DNV and local legislation
Quality
- Ensure effective implementation and oversight of customer complaints and appeals processes, including impartial review, root cause analysis, and implementation of improvement actions.
- Execute leadership and management in the unit according to the DNV Quality Policy and relevant instructions
- Plan, co-ordinate, support, follow-up the quality improvement work within the unit
- Ensure that the required competence and capacity is available to conduct the unit operations with the required quality, and that (where applicable) mandatory competence schemes are adhered to Ensure verification of quality of the work performed according to relevant standards
- Drive a strong customer focus to enhance satisfaction while maintaining impartiality and compliance.
Change & Continuous Improvement
- Initiate, lead, and implement operational improvement and change initiatives to simplify processes, improve efficiency, and enhance effectiveness.
- Proactively identify risks, improvement opportunities, and emerging regulatory or accreditation changes impacting Healthcare Australia operation.
Governance & Stakeholder Management
- Act as a key interface with accreditation bodies, regulators, customers, and internal stakeholders as required.
- Ensure strong governance, reporting, and transparency across all NDIS operational activities.
About Life Sciences
We help our customers in medical devices, healthcare, and aquaculture/ocean industries build trust and transparency across their products, assets, and supply chains. By working with customers to certify medical technologies, support safe and sustainable healthcare practices, and advance responsible aquaculture and ocean stewardship, we help manage risks, meet regulatory demands, and achieve long-term goals. Drawing on deep technical expertise, we partner with customers worldwide to bridge trust gaps between patients, providers, producers, and consumers—driving sustainable results and improved ESG performance.
We are the independent expert in assurance and risk management. Driven by our purpose, to safeguard life, property, and the environment, we empower our customers and their stakeholders with facts and reliable insights so that critical decisions can be made with confidence. As a trusted voice for many of the world’s most successful organizations, we use our knowledge to advance safety and performance, set industry benchmarks, and inspire and invent solutions to tackle global transformations.