Operation Manager
DNV · Taipei
Key Responsibilities
- Manage the operational process from quotation / contract intake through service planning, resource allocation and delivery preparation.
- Ensure consistency between customer requirements, commercial commitments and actual service delivery capability.
- Support complex or non-standard certification projects by developing appropriate operational plans and delivery approaches.
- Plan and manage auditor capacity, competence, availability and workload based on current and future business demand.
- Work with local, regional and overseas resources to secure appropriate auditor competence and capacity.
- Analyze workload, pipeline and resource demand, identify potential capacity gaps and develop appropriate action plans.
- Act as an operational partner to the Sales team and provide support for proposals, customer discussions, delivery planning and complex opportunities.
- Participate in customer meetings when operational, technical or cross-functional support is required.
- Coordinate internal competence development, qualification, assessment and training for auditors and operational staff.
- Continuously improve operational processes, efficiency, resource utilization, delivery performance and cooperation between Sales and Operations.
- Monitor relevant operational KPIs and proactively manage delivery risks, bottlenecks and resource constraints.