Customer Service Support Advisor
BT Group · Kolkata
About the role
The Customer Service Advisor 2 assists customers across all channels, delivering customer value and success through support excellence and expertise regarding the BT Group's solution portfolio with some supervision.
What you’ll be doing
- 1. Assists in the implementation of specific Customer Service management plans under supervision.
- 2. Assists in creating value-based relationships with customers to optimise customer service whilst leveraging the BT Group's resource pool, within guidelines and with some supervision
- 3. Gathers customer information and performs analysis and understands customer needs to provide customer service insight for the efficient management of customer issues.
- 4. Executes and delivers work often covered by existing procedures in order to achieve objectives and the vision of the Customer Service team.
- 5. Assists in the implementation of continuous improvement opportunities to improve the customer service team processes.