Fraud & Risk Project Manager
Delivery Hero · Barcelona
Company Description
Glovo is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience — fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job Description
Job Ref ID: JR0087550
As a Fraud & Risk Project Manager, you will play a key role in safeguarding Glovo’s platform by designing, scaling, and managing strategic fraud prevention initiatives across all operational touchpoints.
You will leverage data-driven problem solving to analyze complex risk vectors, while actively collaborating with cross-functional stakeholders and consolidating country-level requirements to build robust fraud prevention roadmaps.
By prioritizing initiatives based on financial impact and risk exposure, you will drive key projects that effectively balance fraud loss reduction with optimal user conversion rates and seamless operational experiences. A key part of the role will be bringing structure and clarity to a complex environment, where multiple initiatives, stakeholders and priorities are running in parallel.
Be a part of a team where you will:
Lead the end-to-end implementation and rollout of strategic anti-fraud projects, tools, and operational processes across multiple regions and markets.
Analyze complex fraud vectors, emerging patterns, and financial impact to identify platform vulnerabilities across customer, courier, and partner operations.
Collaborate cross-functionally with Product, Engineering, Data Science, Operations, Legal, and Compliance teams to design and deploy automated risk rules and detection systems.
Act as the main point of contact (POC) for regional and local country teams, gathering local fraud requirements and consolidating country-level feedback into actionable roadmap items.
Prioritize fraud prevention initiatives based on financial impact, risk exposure, and country-specific needs to optimize resource allocation and project rollouts.
Define, track, and report on key fraud metrics and KPIs, ensuring a data-driven balance between fraud loss reduction and user conversion rates.
Design standardized incident response protocols and operational workflows to address high-severity fraud events swiftly.
Evaluate external fraud prevention vendors, third-party technology tools, and identity verification solutions to enhance platform security.
Qualifications
You have:
3+ years of experience in operations management, project management, fraud prevention within tech, e-commerce, or on-demand delivery platforms.
Strong analytical mindset with proficiency in SQL, data visualization tools (e.g., Looker, Tableau), and quantitative risk analysis.
Proven track record of managing cross-functional projects and driving alignment across technical and non-technical stakeholders.
Solid understanding of payment processing, identity verification, account takeover (ATO), and promotion abuse mechanisms.
Excellent problem-solving skills with the ability to make data-driven decisions under pressure.
Fluency in English; proficiency in Spanish and French is a plus.
Additional Information
Individuals representing diverse profiles, and abilities, encompassing various genders, ethnicities, and backgrounds, are less likely to apply for this role if they do not possess solid experience in 100% of these areas. Even if it seems you don't meet our musts don't let it stop you, we are all about finding the best talent out there! Skills can be learned, and embracing diversity is invaluable.
We believe driven talent deserves:
- 🌟 An enticing equity plan that lets you own a piece of the action.
- 💪 Top-notch private health insurance to keep you at your peak.
- 🍔 Monthly Glovo credit to satisfy your cravings!
- 💳 Discounts on transportation, food, and even kindergarten expenses.
- 🏊 Discounted gym memberships to keep you energized.
- 🏖️ Extra time off, the freedom to work from home two days a week, and the opportunity to work from anywhere for up to three weeks a year!
- 👪 Enhanced parental leave, and office-based nursery.
- 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here.
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
- So, ready to take the wheel and make this the ride of your life?
- Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website!