Lead Multi-Outlet Supervisor

Mainsail Lodging & Development · Fort Myers

We’re looking for enthusiastic, fun, and energetic people who take the work seriously, but not themselves. Let’s see if we’re a fit. We hope so.

The Lead Food & Beverage Supervisor will oversee all daily operations of the food and beverage outlets, ensuring exceptional service and high-quality standards are met consistently while maintaining a strong team environment. This role will involve managing staff, resolving guest issues, maintaining inventory, and ensuring compliance with all health and safety regulations. The Lead Multi-Outlet Food & Beverage Supervisor will act as the right hand to the Food & Beverage Assistant General Manager(s), Assistant Director of F&B, and Director of F&B, taking on additional responsibilities and leadership tasks as needed within Luminary Hotel & Co. and/or Caloosa Sound Convention Center & Amphitheater.

Essential Functions

Responsible for daily function of the hotel operations to include Dean Street Roastery, Lobby Bar, Silver King, Ella Mae’s Diner, Workshop, Beacon Social Drinkery, Chips Sports Pub, Oxbow Restaurant, Caloosa Sound and any other food and beverage special events as directed by the outlet General Manager or Director of F&B
Ensure that scheduled functions are complete and are set up accurately
Assist in maintaining a motivated, interactive positive team
Assist with on boarding and training staff
Maintain professionalism with team members, managers and guests.
Open and close shift in accordance with the manager’s checklist
Greet guests, initiate conversations with guests and solicit feedback from guests.
Assist with the F&B team member schedules according to the business forecast, payroll budget guidelines, and productivity requirements; submit completed schedules to the Assistant General Manager(s) and Assistant Director of F&B when required
Assist with cover forecasting and adjusting when necessary
Implement proper tools for running shifts: e.g. Schedules, floor plans, reservations, etc.
Solve team member issues such as call outs or any other daily issue that should arise with team members
Find solutions to guest issues such as last-minute changes in reservations, cancellations, etc.
Stay accessible to the floor(s) the entire meal period(s)
Monitor hours and watch the flow of business and make cuts appropriately as to not negatively affect the service levels.
Ensure daily side work has been completed prior to staff leaving
Ensure team is in proper uniform/approved attire
Ensure guest privacy and security by correctly following hotel procedures

Attempt to limit problems and liability related to customers' drinking by following TIPS practices
Ensure team members are aware of all applicable laws regarding alcoholic beverages
Monitor beverage staff to ensure proper portion control and maintain low beverage cost
Follow SafeStaff sanitary compliance throughout all areas
Ensure compliance with all F&B policies and procedures by training, supervision, and follow- up using a “hands on” approach
Monitor and maintain tables
Rotate stations fairly
Demonstrate positive communication with team
Maintain fair and consistent coaching and counseling
Attend meetings as necessary
Communicate and maintain positive inter-departmental relations
Check identification of customers in order to verify age requirements for purchase of alcohol
Communicate with managers and next shift any issues
Maintain regular attendance in compliance with Hotel's policy; following a schedule which will vary according to the needs of the hotel and may require a varying weekly schedule
Perform other duties as management requests to service our guests

Qualification Standards

Education & Experience

High School diploma or higher
Previous Hospitality Food & Beverage experience required
Excellent customer service skills
Excellent communication skills, both verbal and written
Ability to use technology e.g. tablets, iPads
Experience with Micros POS preferred
Experience with OpenTable restaurant management software or Yelp Reservations management software preferred

Physical Demands

Ability to sit or stand for extended periods of time
Ability to communicate clearly
Ability to lift, bend, and carry 25 lbs.
Ability to climb stairs
Corrected vision to normal range
Ability to drive/transport self and others
Ability to travel on occasion for meetings
Ability to work long hours as needed

Mental Demands

Make sound judgments quickly
Work on multiple tasks, making appropriate progress towards deadlines
Able to work independently, take direction, and provide direction to others
Manage differing personalities within the office, the hotel, and the community
Maintain the highest degree of confidentiality
Ability to work effectively in stressful, high-pressure situations
Ability to effectively handle challenges in the workplace, including anticipating, preventing, identifying and solving problems as necessary

Mainsail is an Equal Opportunity Employer and it does not discriminate on the basis of actual or perceived race, color, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity expression (including transgender status), sexual orientation, marital status, parental status, military service and veteran status, political affiliation, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

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