Senior Technical Trainer
Alteryx · Sydney
Meet the Moment with Alteryx
We're living through a once-in-a-generation shift in how work gets done. Data, automation, and AI are quickly becoming the center of every business decision - and Alteryx is leading the transformation.
You'll be working on the challenges that sit at the heart of modern business. No matter your role, the work you do will help organizations move faster, see more clearly, and tackle questions that used to feel impossible.
If you're ready to meet the moment with innovation, curiosity, and excellence, there's a place for you here.
The Senior Trainer is a key member of the Alteryx Education Services Delivery team, responsible for delivering engaging, high-quality technical training that helps customers build skills, accelerate product adoption, and achieve measurable business outcomes with Alteryx.
This role delivers instructor-led training across virtual and onsite environments, supports customized customer enablement programs, and serves as a subject-matter expert for Alteryx products and learning solutions. The Senior Trainer also mentors instructors, contributes to delivery standards, and collaborates with Customer Success, Professional Services, Learning Experience, Product, and other teams to continuously improve the customer learning experience.
Key Responsibilities
Training Delivery
- Deliver private, public, subscription-based, and cohort-based instructor-led training for global customers.
- Facilitate virtual and onsite courses covering foundational through advanced Alteryx capabilities.
- Translate complex technical concepts into clear, practical instruction for learners with varying experience levels.
- Lead demonstrations, hands-on exercises, guided labs, workshops, office hours, and customer-specific enablement sessions.
- Adapt delivery methods to different audiences, including analysts, business users, administrators, technical professionals, and automation champions.
- Maintain a high standard of learner engagement, customer satisfaction, and instructional quality.
Customer Enablement
- Partner with Customer Success Managers and account teams to understand
- customer objectives, learner profiles, and adoption priorities.
- Recommend appropriate courses, learning paths, and cohort-based programs based on customer needs and available Education Services entitlements.
- Support customized training engagements using customer business scenarios, data, and workflows when appropriate.
- Identify opportunities to help customers utilize available service credits before expiration
- Provide post-training recommendations that support continued learning and product adoption.
Instructional Quality and Readiness
- Maintain current expertise across Alteryx products, features, certifications, and recommended practices.
- Complete train-the-trainer requirements and delivery readiness activities for new or updated courses.
- Review course materials, workflows, demonstrations, labs, and assessments for technical accuracy and instructional effectiveness
- Provide actionable feedback to curriculum developers and Learning Experience teams
- Support pilot deliveries and the launch of new Education Services offerings.
Leadership and Collaboration
- Mentor instructors and delivery partners through coaching, observation, feedback, and knowledge sharing.
- Model effective facilitation techniques and establish consistent delivery practicesacross regions.
- Support instructor onboarding, technical readiness, and train-the-trainer programs.
- Collaborate with internal teams to resolve scheduling, technology, content, andlearner-experience issues.
- Represent Education Services in cross-functional initiatives related to customerenablement and product adoption.
Operational Excellence
- Maintain accurate training schedules, attendance records, timecards, resourcerequests, utilization data, and delivery documentation.
- Ensure training engagements are aligned with the appropriate customer project andentitlement structure.
- Capture learner feedback and use satisfaction data to identify opportunities for improvement.
- Proactively communicate delivery risks, platform issues, content gaps, and customer concerns.
- Support capacity planning and efficient utilization of internal and partner instructors.
Required Qualifications
- Bachelor’s degree or equivalent professional experience.
- Significant experience delivering technical, software, data analytics, or enterprise technology training.
- Strong working knowledge of Alteryx Designer and the broader Alteryx platform.
- Demonstrated ability to facilitate engaging virtual and in-person learning experiences.
- Experience teaching audiences with different technical backgrounds and skill levels
Strong presentation, communication, facilitation, and classroom-management skills. - Ability to troubleshoot technical and learning-environment issues during live training.
- Strong customer orientation with a record of delivering high-quality learning experiences.
- Ability to manage multiple training engagements, priorities, and stakeholders.
- Willingness to travel for customer-facing training and internal events as required.
- Ability to support training across global time zones when needed.
Preferred Qualifications
- Alteryx certifications, including Designer Core and Designer Advanced.
- Experience with Alteryx One, cloud analytics, automation, artificial intelligence, or machine-learning concepts.
- Experience developing or customizing technical learning content.
- Experience delivering cohort-based learning programs, train-the-trainer sessions, or certification preparation.
- Familiarity with learning-management systems, virtual training platforms, and customer-success practices.
- Experience mentoring instructors or coordinating external training-delivery partners.
Success Measures
- Success in this role will be measured through:
- Customer satisfaction and learner feedback.
- Instructional quality and learner engagement.
- Delivery utilization and schedule fulfillment.
- Instructor readiness for new and updated courses.
- Customer adoption and enablement outcomes.
- Effective utilization of customer Education Services entitlements.
- Contribution to delivery consistency, instructor development, and continuous improvement.
Core Competencies
- Customer focus
- Technical expertise
- Facilitation excellence
- Executive presence
- Adaptability
- Collaboration
- Coaching and mentoring
- Operational discipline
- Continuous learning
- Results orientation
#LI-MP1
Find yourself checking a lot of these boxes but doubting whether you should apply? At Alteryx, we support a growth mindset for our associates through all stages of their careers. If you meet some of the requirements and you share our values, we encourage you to apply. As part of our ongoing commitment to a diverse, equitable, and inclusive workplace, we’re invested in building teams with a wide variety of backgrounds, identities, and experiences.
This position involves access to software/technology that is subject to U.S. export controls. Any job offer made will be contingent upon the applicant’s capacity to serve in compliance with U.S. export controls.