Country Manager Biscor
Ammega · Heywood
Country Manager (Maternity Cover)
Location: Heywood, Greater Manchester
Reporting to: UK & Ireland Cluster Vice President
About Biscor Ltd
Biscor Ltd is a specialist manufacturer and supplier of high-performance PTFE-coated products, serving a wide range of industrial markets. As part of the Ammega Group, Biscor operates within a global manufacturing and supply chain network, working closely with colleagues in Canada and across the wider Group.
Core Product Range
- PTFE Conveyor Belting
- PTFE Coated Fabrics
- PTFE Adhesive Tapes
- Filtration Media
- Thermal Spray Masking Tapes
Role Overview
The Country Manager has full responsibility for the leadership, performance, and day-to-day management of Biscor Ltd. This role oversees all business functions, including sales, customer service, operations, procurement, logistics, health & safety, quality, and people management.
Key Responsibilities
1. Business Leadership & Strategy
- Lead and manage all aspects of the Biscor business.
- Develop and implement business strategies aligned with Group objectives.
- Monitor company performance against budgets, forecasts, KPIs, and strategic targets.
- Drive a culture of continuous improvement across all departments.
- Act as the primary point of contact between Biscor and Ammega senior leadership.
- Represent the business at regional and global management meetings.
- Provide regular business performance updates and recommendations.
- Lead, support, and oversee all aspects of the Microsoft Dynamics 365 (D365) ERP implementation, ensuring successful deployment, user adoption, process integration, and ongoing system optimisation across the business.
2. Sales & Commercial Management
Customer & Commercial Leadership
- Lead and support the sales and customer service teams.
- Maintain strong relationships with key customers and strategic partners.
- Support business development and market growth initiatives.
- Provide technical and commercial guidance on product applications and solutions.
- Assist in resolving customer complaints and quality-related concerns.
Pricing & Profitability
- Review and approve quotations, pricing proposals, and commercial agreements.
- Monitor sales margins and profitability across all product groups.
- Track order intake, order book value, revenue performance, and commercial KPIs.
Forecasting & Reporting
- Deliver daily sales performance analysis.
- Prepare annual sales budgets and forecasts.
- Produce monthly sales reports by customer and sales representative.
- Support strategic sales planning and growth initiatives.
3. Operations & Production Management
- Oversee daily manufacturing operations to ensure efficiency, quality, and on-time delivery.
- Collaborate with production teams to maximise productivity and resource utilisation.
- Support production planning and capacity management.
- Provide technical guidance relating to materials, manufacturing processes, and product applications.
- Drive operational excellence and continuous improvement initiatives.
- Ensure operational performance meets customer expectations and business objectives.
4. Supply Chain, Procurement & Logistics
- Manage procurement activities and supplier relationships.
- Ensure cost-effective purchasing and optimal stock availability.
- Coordinate supply chain activities with the Manufacturing Unit in Canada.
- Monitor inventory levels while maintaining customer service targets.
- Oversee inbound and outbound logistics performance.
- Support supplier negotiations and contract management activities.
5. Financial Management
- Manage business expenditure and departmental budgets.
- Monitor financial performance against budget and forecast.
- Identify opportunities to reduce costs and improve operational efficiency.
- Support forecasting, budgeting, and business planning processes.
- Review and authorise company payments processed.
- Monitor employee expenses and expenditure compliance.
6. People Management & Human Resources
Leadership & Development
- Provide leadership, coaching, and support to employees across the business.
- Conduct regular one-to-one meetings and performance reviews.
- Support employee development, succession planning, and talent management.
- Foster a positive, engaged, and high-performing culture.
Employee Administration
- Manage holiday approvals and attendance matters.
- Coordinate local HR activities and employee relations issues.
- Prepare and submit monthly payroll information to Group HR.
- Ensure compliance with company policies and employment legislation.
7. Health, Safety & Environmental (HSE) Management
As the site leader for Health, Safety, and Environmental performance, the Country Manager will:
- Ensure compliance with all relevant HSE legislation and Group standards.
- Lead the site's Health & Safety programme and improvement initiatives.
- Maintain and review:
- Risk Assessments
- Standard Operating Procedures (SOPs)
- Safety Policies
- Safe Systems of Work
- Coordinate HSE training programmes.
- Manage First Aider and Fire Marshal programmes.
- Oversee forklift truck training and certification requirements.
- Coordinate fire safety inspections and fire risk assessments.
- Complete weekly safety observation reporting.
- Promote and lead 5S workplace organisation initiatives.
- Investigate incidents and implement corrective and preventive actions.
8. Quality & Customer Support
- Support and oversee quality management processes.
- Act as the management representative for the ISO 9001:2015 Quality Management System, ensuring the certification is maintained and all business processes remain compliant with applicable standards and audit requirements.
- Work closely with customers and suppliers to address technical and quality issues.
- Ensure corrective and preventive actions (CAPA) are effectively implemented.
- Promote a culture of quality, accountability, and continuous improvement.
- Conduct customer complaint investigations and resolution activities.
9. Facilities, Maintenance & Contractor Management
- Oversee site maintenance activities and equipment reliability.
- Manage relationships with external contractors and service providers.
- Maintain supplier agreements relating to Electricity, Gas, Waste Management, Facility Services, etc.
- Ensure all statutory inspections, certifications, and maintenance activities are completed on time.
- Support ongoing site improvement.
Reporting Responsibilities
The Country Manager is responsible for preparing and presenting:
- Daily sales analysis
- Weekly revenue and forecast reports
- Monthly sales performance reports
- Annual sales budgets and forecasts