Application Consultant
Anatomage · San Jose · $60,000–$80,000 (stated in the posting)
About Anatomage
Anatomage is a global leader in healthcare technology, specializing in 3D medical imaging and visualization. We are dedicated to digitizing real human bodies into interactive, fully functional digital models to transform how anatomy and physiology are taught and studied. Our groundbreaking products, including the Anatomage Table, a life-sized virtual dissection platform, are trusted by over 4,000 institutions worldwide. At the forefront of innovation, Anatomage is setting new standards in medical education and advancing healthcare through technology.
About the Role
As an Application Consultant, you will play a key role in delivering an exceptional customer experience as part of Anatomage's Customer Success team. As we continue to grow, we are seeking a customer-focused, technically capable professional to train customers on Anatomage products, develop educational resources, troubleshoot technical issues, and gather customer feedback to help improve our products and services.
In this role, you will work directly with educational instructors, medical professionals, and other customers through virtual and in-person training sessions, product demonstrations, and technical support. You will also contribute to internal projects, including software testing, video development, training content creation, and other initiatives involving the Anatomage Table and related products. You will collaborate with a team of subject matter experts to develop educational resources that enhance the customer experience and support the adoption of next-generation 3D anatomy visualization technology.
The ideal candidate has a passion for customer success and holds a bachelor's degree in Anatomy, Biology, Health Science, or a related scientific discipline, with a foundational understanding of anatomy and physiology. This person combines strong communication and presentation skills with technical aptitude, customer empathy, and independent problem-solving abilities. They are comfortable troubleshooting software and hardware issues, interpreting customer needs, and adapting their approach to different audiences and situations. They can work effectively with minimal supervision and take ownership of producing thoughtful, accurate, and high-quality training materials and resources. The ideal candidate is adaptable, resourceful, and eager to learn in a fast-paced environment.
This is a hybrid position, requiring the employee to be onsite 4 days a week at our HQ located in San Jose, CA 95134. Local candidates preferred.
What You’ll Do
- Product Training and Demonstrations: Deliver engaging virtual and in-person product training and demonstrations for customers, including educational instructors and medical professionals.
- Customer Support and Troubleshooting: Diagnose and resolve software and hardware issues, provide on-call product support for U.S. customers, and escalate complex issues when appropriate.
- Training and Content Development: Create and maintain high-quality training materials, instructional content, videos, and activities that help customers effectively use Anatomage products.
- Customer Engagement and Follow-Up: Respond to customer inquiries, clarify customer needs, maintain timely follow-up, and communicate solutions in a professional and empathetic manner.
- Product Feedback and Improvement: Gather customer feedback, identify recurring issues, and communicate opportunities to improve product functionality and the customer experience.
- Research and Development: Contribute to software testing, product research, and other internal projects as needed.
- Project Updates and Collaboration: Communicate project progress, present team accomplishments, and collaborate with colleagues across relevant teams.
- Travel and Events: Travel approximately 25–50% of the time to customer sites, conferences, and other events across the United States.
Requirements
Skills and Abilities Required:
- Customer Communication and Empathy: Communicates professionally and empathetically, asks thoughtful questions, and effectively interprets customer needs and concerns, including those that may not be clearly articulated.
- Technical Aptitude and Troubleshooting: Demonstrates strong technical aptitude and proficiency with software and technology, with the ability to independently investigate, diagnose, and resolve software and hardware issues.
- Independent Problem-Solving: Resourceful, adaptable, and able to research unfamiliar issues, exercise sound judgment, and work effectively with minimal supervision.
- Training and Content Development: Creates accurate, well-organized, high-quality training materials and delivers clear, engaging product demonstrations and presentations.
- Customer Support and Accountability: Takes ownership of customer inquiries, follow-up, and outstanding issues while maintaining timely communication and appropriate escalation.
- Attention to Detail: Maintains high standards for accuracy and quality in customer communications, technical documentation, and training resources.
- Travel Requirements: Willing and able to travel approximately 25–50% of the time to customer sites, conferences, and events across the United States.
Qualities We Look For:
- Experience in product training, teaching, tutoring, or technical instruction.
- Experience creating educational content, training materials, videos, or documentation for customers or internal teams.
- Experience in customer service, customer success, or technical support.
- Experience in the medical, healthcare, or medical technology industry.
- Familiarity with anatomy and physiology.
- Experience with software testing, technical troubleshooting, or hardware support.
- A genuine commitment to customer success, with a patient, approachable, and service-oriented demeanor.
- A proactive, self-directed working style and willingness to learn new products and technologies.
Minimum Education and Experience Required:
- Bachelor's degree, preferably in Anatomy, Biology, Health Science, or another related scientific discipline.
- At least two years of professional experience.
Salary Range: $60,000 - $80,000 per year
Benefits
What We Offer
- Health, Dental, and Vision insurance for you and your family
- Free basic Life and AD&D Insurance
- 401(k) savings plan with employer matching
- PTO leave and paid holidays
- Daily catered meals onsite alongside snacks and beverages
- Onsite gym at Anatomage HQ
- Opportunity to grow with the company
- Welcoming and inclusive work culture
Anatomage is an Equal Employment Opportunity employer. We do not offer H1B Sponsorship at this time.