Thermodynamics Support Engineer
AutoStore · Atlanta
AutoStore™ holds a simple yet powerful vision: to store and move things for everyone, everywhere. Founded in Norway, we've grown into a global technology company. AutoStore uses advanced software to automate and orchestrate order fulfillment. Our goal is to ensure orders arrive faster than ever, with minimal environmental impact. That’s how we help brands exceed customer expectations.
We have more than 1600 systems in nearly 60 countries, and we grow continuously as a community of employees, partners, customers, suppliers, and connected technologies. Automation should make life easier, and by listening carefully to our community, we innovate to meet the industry’s most complex needs. With AutoStore™, brands gain speed, efficiency, and improved workplaces. And much more floor space.
AutoStore – moving things forward.
The Role:
We are now seeking a self-driven and analytical Thermodynamics Support Engineer to join our Climate Controlled Systems team.
In 2024, AutoStore launched the world's first combined frozen & chilled robotic warehouse system, enabling dual temperature storage of goods inside our unique robotic cube system. As a Thermodynamics Support Engineer at AutoStore, you'll work with a growing team supporting this and related solutions throughout their lifecycle, helping customers, partners, and internal stakeholders maximize the value and performance of our Multi-Temperature Solution product portfolio.
Key Tasks and Responsibilities
- Act as a technical subject matter expert for AutoStore's Multi-Temperature Solution product line, supporting customers, integrators, and internal teams throughout sales, implementation, and operational phases.
- Provide technical guidance and solution support for refrigeration and frozen warehouse applications, ensuring optimal performance, reliability, and energy efficiency.
- Collaborate closely with Commercial, Customer Success, Product Management, and Engineering teams to employ solutions that meet customer requirements while balancing performance, cost, and operational needs.
- Support customer engagements including technical presentations, workshops, solution reviews, and training.
- Conduct training programs and technical education for customers, distributors, installation partners, and internal teams.
- Conduct site visits, inspections, commissioning support, and operational assessments to ensure installations meet AutoStore standards and customer expectations.
- Analyze field performance data, investigate customer-reported issues, and coordinate with engineering teams to identify and implement improvements.
- Support the development of technical documentation, best practices, operating procedures, and training materials.
- Contribute to continuous product improvement by providing structured feedback from customer installations and market requirements.
- Some travel will be required.
Key Qualifications
- Strong knowledge of thermodynamics and refrigeration principles, with a focus on system performance, reliability, and operational excellence.
- Experience within refrigeration, HVAC, cooling systems, industrial thermal solutions, technical support, field engineering, commissioning, or a related field.
- Ability to communicate complex technical concepts clearly to customers, partners, and non-technical stakeholders.
- Experience working across multidisciplinary teams including Mechanical, Electrical, Software, and Commercial functions.
- Strong customer-facing skills with the ability to understand customer needs and translate them into practical technical solutions.
- Comfortable delivering technical training, presentations, and workshops.
- Analytical mindset with strong problem-solving and troubleshooting capabilities.
- Bachelor's degree in Mechanical Engineering, Physics, Thermodynamics, Process Engineering, HVAC Engineering, or a related discipline.
We Offer:
AutoStore believes in taking care of employees and is dedicated to providing a supportive and rewarding work environment. Join us in our mission to store and move things for everyone, everywhere.
- Comprehensive Medical, Dental, and Vision plans
- Health Savings Account (HSA) with a company contribution
- Generous Paid Time Off including 12 holidays, paid exercise time, paid volunteer time, and paid parental leave plans for all new parents
- Retirement 401(k) plan with employer match and discretionary profit sharing contribution
- Educational assistance and professional development programs, including mentorship/coaching programs with external industry leaders
- Additional benefits include Group Life Insurance, Voluntary Additional Life Insurance, Disability Insurance, Employee Assistance programs, and more!
AutoStore is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth, pregnancy-related conditions, and lactation), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws and ordinances.
AutoStore does not accept agency resumes or assistance for this role. Please do not forward resumes to our job's alias or AutoStore employees. AutoStore is not responsible for any fees related to unsolicited resumes. This policy should be respected.