Customer Service Representative

CGS Nexus · Remote

Full-Time REMOTE Position

Preferred locations: Texas, Georgia, Tennessee and North Carolina.

Job Description:

Schedule service calls to field service technicians throughout the US based upon priority level and location in a timely fashion.
Create service tickets and route them to various service agencies
Act as liaison between clients and field technicians
Respond service order requests via phone and email
Fulfillment of any additional requirement set forth by Senior Management and deemed necessary within the scope of the job function
Provide excellent customer service to both internal and external customers, whether via direct contact, over the phone, or online services.

Qualifications:

Dispatch and/or Call Center experience, preferred
Must be able to communicate clearly and professionally, both verbally and in writing
Must have working knowledge of computers
Must be able to prioritize and communicate priorities effectively
Ability to handle multiple projects simultaneously and autonomously
Must be flexible to adjust to changes within the Company, either of procedural or organizational nature

You need to have your own equipment that you can use (Windows device), including dual monitors and a strong wired internet connection.