Revenue Operations Specialist (US Remote, EST preferred)
M-Files · Remote
APPLICATION DEADLINE: We encourage you to apply soon if interested, this role will be taken offline based on applicant volume.
Who We Are
M-Files is redefining how work gets done. Our context-first document management system offers purpose-built business use cases—spanning universal and industry-specific workflows—to enable secure collaboration, automate processes, and ensure governance.
Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.
To learn more about us we encourage you to visit http://www.m-files.com/
M-Files is growing fast, and North America is a key part of that growth. As a Revenue Operations Specialist, you will help our salespeople and partners sell faster and cleaner, and you will be the person they turn to when a deal needs to get done and something is not straightforward. You will work in the US time zone as part of our global Revenue Operations team.
About the role
This is a hands-on Sales Operations and enablement role at the heart of how we sell. It is not about passing volume through. We want someone who understands why things work the way they do, solves the problem in front of them, and thinks about what happens next, from quote to order and beyond. You will partner closely with Sales, while keeping Revenue Operations policies and priorities as your compass. Depending on your experience, the role and title can be set at a higher level, for example Senior Revenue Operations Specialist.
What you will do
- Enable our sales teams and partners: run training and onboarding, create clear guidance, and keep sales processes and tools easy to understand and use, including CPQ
- Review and approve quotes against our sales policies, using judgment where cases are not black and white
- Prepare and coordinate pricing committee approvals: collect the cases that need a decision, bring together the facts and context, and make sure the committee can decide quickly and with confidence
- Coordinate contract reviews between Sales, Legal and Finance so deals move without surprises
- Support sales and partners through our shared internal ticketing system and solve problems at the root. When something keeps going wrong, find out why and help fix it
- Understand the whole order flow well enough to step in on order processing and booking validation when needed, and make sure every order has all the information it requires
- Support partner funding and incentive programs as the need arises
- Proactively identify and document additional support needs in the sales organization, to reduce admin burden on salespeople and make M-Files a better company to work with for our employees and partners
- Work alongside automation and AI-assisted workflows, and help us improve them in daily use
- Communicate professionally and thoroughly with all internal and external stakeholders, in English
Requirements
What you bring
- Solid experience in sales operations, sales enablement, sales administration, order management or deal desk work, ideally in a SaaS or subscription business
- A problem solver's mindset: you find solutions, and you also understand how your decision affects the teams and reporting that depend on it downstream
- A genuine service mindset: you enjoy helping colleagues and partners succeed, and you go the extra mile to find a way forward
- The confidence to say, "not like this, but here is what we can do". You work as a partner to Sales, and you are comfortable holding the line on policy and following Revenue Operations leadership
- You own your work, including your mistakes. You raise them early, fix them, and help us learn from them
- A development mindset. You notice inefficiencies and want to fix them, not just work around them
- Strong communication and coaching skills, including the ability to explain a "no" well and to teach others how things work
- Comfort working with senior stakeholders: you can summarize a complex case clearly, ask the right questions and follow up until a decision is made
- Sharp analytical thinking, numerical ability and good Excel skills
- The drive to take initiative and see things through to the end
- Enthusiasm for automation and AI as tools for working smarter
- Fluent English
- Experience with Salesforce, CPQ systems, or Zuora is considered an advantage
Benefits
At M-Files, our Guiding Principles unite us across diverse cultures and personalities:
Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.
What We Offer
- 10 paid holidays annually
- Unlimited PTO
- Matching 401K Plan (25% of employee's contribution up to the IRS max)
- Health insurance (PPO and HDHP/HSA plans offered)
- Dental insurance
- Vision insurance
- Life insurance (1x employee salary)
- Short-term disability (employer paid)
- Long-term disability (employer paid)
- Flexible Spending Plan (medical and dependent)
- As remote enabled company our employees enjoy the flexibility to establish their own life/work balance
Does this sound like the right opportunity for you?
We’d love to hear from you. Please submit your application as soon as possible, and no later than November 1, 2026. We are reviewing applications on an ongoing basis and may fill the position before the application deadline.
Please note that this role does not include relocation or visa sponsorship. Candidates must be based in the US and already authorized to work in the US.