Intern - Aftermarket

Manitowoc · Baton Rouge

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The Day to Day:

In the Branch Operations Intern role, you will gain hands-on exposure to how parts, service, rentals, sales, and branch management work together to support customers and drive dealership performance. Through job shadowing, practical assignments, and cross-functional projects, you will learn the customer lifecycle—from initial inquiry through equipment delivery, ongoing service and parts support, and customer follow-up.

• Rotate through the parts department to learn inventory-control practices and assist with cycle counts and related activities.
• Support the service team by learning work-in-process board management, purchase-order processes, and technician scheduling.
• Assist the rental team with equipment-availability reviews, customer quotes, and rental-board activities.
• Participate in sales ride-alongs to observe customer conversations, needs discovery, solution development, and follow-up.
• Shadow branch management and gain exposure to basic profit-and-loss reviews, sales-quote approvals, rental operations, and safety practices.
• Develop working knowledge of MGX software, CRM tools, and other systems used to manage customer and branch activity.
• Collaborate with parts, service, rental, sales, and leadership teams on projects and priorities based on business needs.

In this internship you will gain experience with:

• The roles and responsibilities of parts, service, rental, sales, and branch-management teams
• The customer lifecycle, from initial inquiry and quoting through equipment delivery, support, and follow-up
• Inventory control, including cycle-count processes
• Service operations, including work-in-process tracking, purchase-order management, and technician scheduling
• Rental operations, including availability, quoting, and rental-board management
• Sales activities through ride-alongs and exposure to customer interactions
• Basic dealership financial concepts, including revenue, gross profit, expenses, utilization, and profitability
• Business systems and tools, including MGX software and CRM

You will be exposed to:

• A professional equipment-dealership and branch-operations environment
• Cross-functional collaboration among parts, service, rentals, sales, and leadership
• Day-to-day operational decision-making and customer-support activities
• Safety expectations and the role of safe practices in branch operations
• How operational execution and customer service influence dealership performance
• Potential career paths in operations management, sales, service, parts, and rental operations

Qualifications:

• Must be enrolled at an accredited college or university pursuing a bachelor’s degree in Business Administration, Operations Management, Supply Chain, Sales, Management, or a related field.
• Interest in the equipment industry, dealership operations, customer service, or business management.
• Proficiency with Microsoft Office, particularly Excel, Word, Outlook, and PowerPoint.
• Strong written and verbal communication skills with a professional, customer-focused approach.
• Strong attention to detail, organization, follow-through, and time-management skills.
• Ability to learn new software and business processes, analyze information, and manage multiple priorities.
• Ability to work both independently and collaboratively with cross-functional teams.
• Demonstrated work ethic, initiative, leadership potential, and commitment to safe work practices.
• Availability to work approximately 40 hours per week, Monday through Friday, during the internship period.

This internship is designed to build a strong understanding of branch operations and prepare high-potential talent for future opportunities in operations management, sales, service, parts, and rental functions.

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