Associate Director Customer Experience Insights
Novotech · India
The Associate Director - Customer Experience Insights leads Novotech’s global customer experience insights, analytics and measurement capability, ensuring customer feedback and experience data are systematically captured, analysed and translated into actionable business insight. The role will design and evolve the Voice of Customer (VoC) framework, establish robust CX measures and analytics, identify trends, experience drivers and emerging relationship risks, and provide evidence-based recommendations that strengthen customer experience, operational performance and client retention.