Billing Clerk
DistributionNOW · United States
At DNOW, we believe our associates are the best in the business. We value and reward hardworking, creative, and dedicated employees that desire to be part of a team committed to outstanding customer service.
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The Billing Support Specialist is responsible for reviewing invoices and billing in customer portal systems.JOB RESPONSIBILITIES:
- Answer incoming calls and emails from customers in order to resolve issues immediately or to track issues to ensure follow up later if more information is needed.
- Assist other team members to make follow up calls regarding customer problems
- Take ownership of each communication with the customer, ensuring follow up communication is made as needed
- Aggressively pursue collection of past due amounts
- Negotiate payment plans according to company guidelines
- Other duties, as assigned.
JOB REQUIREMENTS:
- High school diploma or GED. College degree preferred
- Minimum 1 years’ experience in customer portals/billing
- Experience with oil & gas billing
- Handle confidential information in a discreet, professional manner
- High level of accuracy and sense of urgency
- Communicate effectively
- Strong attention to detail
- Discretion with company and vendor information.
- ERP System experience (SAP preferred, Oracle, PeopleSoft, Syteline)
- Strong background in MS Office and Reporting Queries
- Focused on maintaining the highest level of customer service