Resort Director of Engineering & Facilites

Valor Hospitality Partners · Cloudland Rising Fawn

COMPANY OVERVIEW

At Valor, we are passionate Hotelitarians—driven, detail-obsessed professionals who go beyond service to deliver true hospitality. With a global perspective and a commitment to thoughtful hospitality and sustainable dining, we bring enthusiasm, creativity, and local flair to every property we support. We seek individuals who value relationships, embrace high standards, and create meaningful experiences for guests, teams, and owners alike. If you’re someone who notices the little things and strives to make a lasting impact, you’ll thrive here.

Please visit http://www.valorhospitality.com to learn more about our existing hotels, other exciting job opportunities and our company.

POSITION PROFILE

The Resort Director of Engineering & Facilities is responsible for the strategic leadership, administration, maintenance, safety, and preservation of all resort-owned facilities, infrastructure, building systems, and engineering operations across the McLemore resort campus. This position is responsible for protecting and enhancing the resort's physical assets while ensuring facilities are safe, reliable, efficient, exceptionally maintained, and consistently aligned with the standards of a luxury destination resort.

Reporting to the Cloudland General Manager and serving as a key member of the resort leadership team, the Resort Director of Engineering & Facilities provides oversight of maintenance operations, capital planning, utility management, risk mitigation, regulatory compliance, contractor management, and engineering team development across a diverse portfolio of hospitality, residential, food & beverage, and resort amenity assets. The Director partners closely with resort leadership and department heads to maintain asset quality, minimize operational disruptions, control operating costs, anticipate future capital requirements, and ensure the physical condition of the resort consistently supports an exceptional guest and owner experience.

McLemore is a mid-sized luxury golf resort featuring a full-service hotel, private and rental residences, restaurants and food & beverage outlets, spa and wellness facilities, retail operations, event facilities and other resort amenities. This position oversees all engineering and facilities functions throughout the resort campus while specifically excluding golf course maintenance, agronomy operations, and golf irrigation systems.

ESSENTIAL RESPONSIBILTIES

Leadership & Team Development

Lead, develop, coach, and manage engineering and facilities personnel across the resort.
Establish departmental objectives, service standards, performance expectations, and accountability measures.
Recruit, train, schedule, mentor, and evaluate engineering and facilities team members.
Develop succession planning and technical training to strengthen departmental capabilities.
Foster a culture of safety, accountability, professionalism, responsiveness, hospitality, and continuous improvement.
Establish staffing and coverage plans sufficient to support resort operations, residences, restaurants, amenities, events, and emergency needs.
Maintain a visible leadership presence throughout the resort and develop strong working relationships with operational leaders.

Engineering & Facilities Operations

Direct all preventive maintenance, predictive maintenance, repairs, and engineering operations throughout the resort.
Ensure reliable and efficient operation of HVAC, electrical, plumbing, mechanical, structural, fire protection, life-safety, building automation, communications, and other facility systems.
Maintain buildings, roads and non-golf resort infrastructure, exterior lighting, drainage, utilities, support facilities, residential assets, and other property components within the department's assigned scope.
Develop and maintain comprehensive preventive-maintenance programs for all major equipment and building systems.
Oversee the resort's computerized maintenance management system and ensure work orders are appropriately prioritized, assigned, documented, and completed.
Establish response and completion standards for emergency, urgent, guest-impacting, and routine maintenance requests.
Analyze work-order history, equipment failures, and recurring maintenance issues to identify root causes and implement permanent solutions.
Prioritize and deploy resources effectively to address emergencies and operational or guest-impacting conditions.
Coordinate departmental coverage and on-call response appropriate to resort operating requirements.

Asset Preservation & Capital Planning

Maintain a comprehensive inventory and condition assessment of major resort assets, equipment, systems, and infrastructure.
Develop lifecycle replacement schedules for major HVAC, mechanical, electrical, plumbing, life-safety, roofing, structural, building-envelope, and other facility systems.
Develop multi-year repair and replacement strategies designed to reduce deferred maintenance and unexpected equipment failures.
Conduct routine property-condition inspections and identify potential deterioration before it materially impacts guest experience, operations, safety, or asset value.
Establish resort standards for equipment maintenance, warranty management, documentation, and replacement.
Maintain accurate equipment histories, warranties, operating manuals, drawings, inspection records, and related asset documentation.
Identify infrastructure vulnerabilities and recommend appropriate operational or capital solutions.

Develop and maintain a rolling three-to-five-year capital plan addressing asset preservation, equipment replacement, infrastructure, renovations, modernization, energy efficiency, and operational improvements.
Evaluate facility conditions and identify repair, replacement, renovation, and modernization requirements.
Develop capital project scopes, preliminary budgets, schedules, bid requirements, and recommendations.
Present capital needs and priorities to the General Manager and other executive leadership as appropriate.
Coordinate competitive bidding, contractor selection, contract administration, and project execution.
Oversee construction, renovation, infrastructure, and improvement projects from planning through completion.
Monitor capital expenditures against approved scope, schedule, and budget.
Ensure projects comply with applicable codes, regulations, resort standards, design requirements, and safety expectations.
Manage project turnover, commissioning, warranties, training, documentation, and closeout.
Identify deferred-maintenance exposure and prioritize investments based on safety, reliability, guest impact, operational importance, asset protection, and financial considerations.

Financial Management

Develop and manage departmental operating and capital budgets.
Monitor labor, repairs and maintenance, supplies, utilities, service contracts, and other departmental expenses against budget.
Forecast major maintenance and repair expenditures and communicate potential budget variances proactively.
Review and approve maintenance purchases, service agreements, contracts, and vendor expenditures within established authority.
Identify opportunities to improve operating efficiency and reduce costs without compromising guest experience, safety, reliability, or asset quality.
Manage utility consumption and develop energy and water conservation initiatives.
Evaluate repair-versus-replacement decisions based upon operating reliability, lifecycle costs, capital requirements, and long-term asset needs.
Maintain appropriate inventory and purchasing controls for critical parts, supplies, and equipment.

Safety, Compliance & Risk Management

Ensure compliance with all applicable local, state, federal, OSHA, environmental, and life-safety regulations.
Maintain all fire and life-safety systems in fully operational condition.
Conduct regular inspections, audits, and preventative testing of building systems and equipment.
Develop emergency response and business continuity procedures related to engineering and facilities operations.
Ensure proper documentation, permits, certifications, and compliance records are maintained.

Contractor & Vendor Management

Select, negotiate, and manage third-party vendors, contractors, consultants, and service providers.
Monitor contractor performance and ensure adherence to resort standards, safety requirements, and contract obligations.
Manage service agreements, warranties, inspections, and preventative maintenance contracts.
Coordinate specialized repairs and technical services when internal resources are insufficient.

RESIDENTIAL & RENTAL HOME FACILITIES

Oversee engineering and maintenance services supporting resort-managed rental residences and other residential assets within the department's assigned scope.
Establish property-condition and preventive-maintenance standards for managed residences.
Coordinate maintenance access and scheduling to minimize disruption to homeowners and resort guests.
Maintain accurate documentation of repairs, work performed, responsibilities, and associated costs.
Partner with residential operations, rental management, housekeeping, and guest services to ensure homes are maintained to established McLemore standards.
Assist in identifying long-term maintenance and capital requirements affecting resort-managed residential assets.

Guest & Owner Experience

Ensure the condition, reliability, appearance, and functionality of resort facilities consistently support McLemore's luxury positioning and guest experience.
Partner with resort leadership to proactively identify and resolve facility conditions that may negatively impact guests or owners.
Respond with urgency and professionalism to guest-facing or owner-facing engineering concerns.
Ensure hotel accommodations, rental homes, restaurants, public areas, amenities, and support facilities meet established resort standards.
Coordinate engineering activities to minimize noise, visual disruption, access limitations, or other impacts on guests and residents.
Ensure engineering employees and contractors working in guest-facing areas conduct themselves professionally and appropriately.

Administrative Responsibilities

Maintain accurate maintenance, inspection, asset, project, warranty, compliance, and equipment records.
Prepare departmental reports, forecasts, operational analyses, and capital-planning documents.
Utilize CMMS and facility-management technology to monitor maintenance activities, performance, trends, and asset history.
Maintain facility drawings, equipment records, manuals, warranties, vendor information, and other critical engineering documentation.
Communicate proactively with the General Manager and resort leadership regarding significant equipment failures, safety concerns, operational risks, capital needs, and guest-impacting issues.
Participate as a member of the resort leadership team.
Serve in Manager-on-Duty or other resort leadership functions as assigned.

REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES

Strong knowledge of hotel, resort, residential, and commercial facility operations.
Quore, PEP, Micros and IT experience preferred
Hilton Quality Assurance and Ecosure experience preferred
Comprehensive understanding of HVAC, plumbing, electrical, mechanical, structural, fire protection, and life-safety systems.
Demonstrated experience managing facilities across multiple asset types, including hospitality and residential properties.
Strong financial acumen with experience managing operating budgets and capital projects.
Ability to analyze technical problems and determine practical, cost-effective solutions.
Knowledge of applicable building codes, regulatory requirements, and safety standards.
Excellent project management, organizational, and prioritization skills.
Strong leadership capability with the ability to build and develop high-performing teams.
Exceptional communication and relationship-building skills.
Ability to manage multiple projects and priorities in a fast-paced resort environment.
Proficiency with computerized maintenance management systems (CMMS), Microsoft Office, and facility management technology.

EDUCATION & EXPERIENCE

-- Bachelor's degree in Engineering, Facilities Management, Construction Management, Business Administration, or a related field preferred.

-- Professional certifications such as Certified Facilities Manager (CFM), Facilities Management Professional (FMP), Certified Hotel Administrator (CHA), or similar credentials are desirable.

-- Minimum of 5-10 years of progressive engineering, facilities, or property maintenance leadership experience.

-- Minimum of 5 years of senior-level management experience within a hotel, resort, mixed-use, residential, or hospitality environment.

-- Experience leading capital improvement projects and multi-building facilities operations required.

--Luxury resort or destination resort experience strongly preferred.

PHYSICAL DEMANDS

Ability to lift, push, pull, and carry up to 50 pounds occasionally.
Frequent walking throughout the resort campus and residential areas.
Ability to climb ladders, access mechanical spaces, and inspect facilities.
Regular bending, kneeling, crouching, and standing.
Ability to respond to facility emergencies outside normal business hours when necessary.

#INDcld

BENEFITS PACKAGE

Competitive Salary
Daily Pay!
Team Member Hotel Discount Program
Uniforms Provided for most positions
Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
Paid PTO
401k with employer match
Food and Beverage Discounts
Tuition Reimbursement

If you think you bring the ideal blend of skills, attitude and teamwork, sprinkled with a love for natural beauty and the resort life, this could be the perfect home for you! Are you passionate and creative with a desire to grow? Let’s talk! Click here to learn more about what makes Cloudland at McLemore Resort a one-of-a-kind in experience in the Southeast!

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