HVAC Technical Support Representative - MN

Rheem Manufacturing Company · Minneapolis

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Join Rheem Midwest Distribution (RMD) - Air Management Supply and Design Air, proudly part of Rheem, a global leader in Heating, Ventilation and Air Conditioning (HVAC) and Water Heating innovation!

With over 100 years of trusted service, RMD has built a strong network across the Midwest delivering top-quality HVAC products, exceptional service, and industry-leading training to residential contractors.

At RMD, we continue to operate with a small-company feel but with the resources and benefits of a large company—creating opportunities for growth and success for both our team and our customers. As part of the Rheem family, we’re stronger than ever and committed to:

Step into an environment where innovation meets opportunity, and where you can grow with a company that values both its employees and its customers!

The Technical Support Representative serves as a technical expert and trusted resource for customers, contractors, and internal teams. This role is responsible for troubleshooting HVAC equipment and system issues, supporting warranty processes, providing technical training, and exceptional customer service internally and externally. The ideal candidate combines strong technical knowledge with excellent communication skills to resolve complex issues, educate, and support the successful application our product offerings.

This position serves RMD - Air Management Supply and Design Air and is located in Midwestern US near one of our Air Management Supply locations.

At Rheem, we engineer products for life. For home life. For work life. For the life of the planet we all share. Backed by over 100 years of expertise, we’re passionate about product innovation and boldly committed to sustainability. Our full line of global air and water solutions deliver reliable performance, comfort and energy savings for residential and commercial applications worldwide. From engineers to accountants, sales professionals to support experts, Rheem depends on people to power our innovations. Join Rheem and help shape the future of products that impact lives—every day.
Our Behavior Based Values set us apart:
  • Listening to Understand – Open mind, learning from others, accepting feedback, embracing the objective
  • Contributing Respectfully - Sharing opinions, valuing ideas, sharing opposing perspectives with respect
  • Thinking Creatively – Applying creativity, seeking improvements, understanding from the customers’ lens
  • Acting with Responsibility – Owning decisions and actions, acting with integrity, embracing accountability
Rheem is an Equal Opportunity Employer. Rheem encourages all qualified candidates to apply, including those of any race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. The job description above has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.  Equivalent combination of education, experience, and skills may supplement above minimum job requirements.

For U.S. Based jobs, please note that Rheem is unable to hire candidates to be employed in the following states: Alaska, District of Columbia, Hawaii, Idaho, Mississippi, Montana, New Mexico, North Dakota, or Vermont.

Rheem and its subsidiaries do not accept unsolicited resumes from recruiters or employment agencies. In the absence of an executed Recruitment Services Agreement, there will be no obligation to any referral compensation or recruiter fee.

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