Compliance Officer

Riverside Group · Liverpool · £37,240 (stated in the posting)

Job Title: Compliance Officer
Contract Type: Permanent
Salary: £37,240.05 per annum (£40,986.28 is achieved after 12 months successful performance in the role)
Working Hours: 35 Hours per week
Working Pattern: Monday-Friday/Hybrid
Location: Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you’ll make as a Compliance Officer
You will support the Contracts Manager/Senior Compliance Officer contract administer a range of shared spaces & compliance contracts including Building Safety landlord Compliance, and reactive repairs to the fabric of the building and installed equipment by co-ordinating compliance activity and administering compliance systems and maintenance and services contracts, to ensure adherence to statutory and regulatory requirements, providing efficient and effective planning, administrative and technical support as required. You will administrate all transactions within our job management and compliance system, managing all supply chain enquiries and support proactive communication and reactive communication around service delivery for all building safety activity and maintain accurate compliance records.

About you
We are looking for someone with:

Level 2 Qualification- Asset Compliance, Regulatory Compliance, environment or IRPM Leasehold / Property Management or equivalent technical qualification i.e. P405, P901 or qualified trade.
In-depth knowledge of area of responsibility from one of the following Mechanical Equipment, Electrical Equipment, Plant Rooms, Lifting Equipment
In-depth knowledge Compliance Information and Communications Technology (ICT) systems including Housing Management Systems e.g., /Open Housing management, and compliance systems C365, Promaster.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.
We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.

Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.
Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to avoid disappointment.
We encourage you to apply even if you don't meet all the criteria on the job description, at Riverside we recruit to potential not just on skills and experience.

Role Profile

Manage compliance enquiries effectively, providing clear, supportive, and accurate advice or signposting as appropriate, escalating complaints and complex queries via the appropriate channels to ensure effective resolution.
Co-ordinate compliance activities for a range of stakeholders, including contractors, consultants, Group colleagues and customers, to ensure compliance works are carried out effectively and in line with statutory and regulatory requirements.
Assist in monitoring progress of compliance works, including works carried out by third-party contractors, ensuring contract obligations are fulfilled in line with agreed performance frameworks, and under performance is escalated via agreed routes.
Co-ordinate post inspections of works to ensure adherence to specifications and work orders and compliance with statutory and regulatory requirements and Group policies and standards.
Maintain accurate compliance records, including logging of reports, risk assessments and certificates using appropriate systems, ensuring the integrity and quality of data to enable regular analysis to be carried out and reporting to be completed as required.
Ensure the integrity and quality of data retained in relation to maintenance, repairs, and service charge contracts, to ensure compliance with procurement protocols and to enable analysis to be carried out and relevant reporting as required.
Carry out analysis of contract data, producing associated reports including findings and recommendations for key stakeholders as required
Analyse assess and interpret Statutory inspections outcomes, Risk Assessment recommendations for high level risks across the Group, acting as decision maker on whether to accept the risk, identifying the most appropriate risk mitigation activity required, planning, commissioning and monitoring all activity to successful completion.
Support Planning, scheduling and oversee the effective and timely programme of inspections, servicing, risk mitigation activity on behalf of the Group, to ensure adherence to regulatory, statutory and compliance frameworks, recording and following up outcomes and escalating as appropriate to ensure risk reduction activity and control measures are implemented.
Provide a range of administrative support to the Compliance Teams, including preparing and providing work orders, resolving invoice queries, running reports, and producing budgetary and performance information as required to ensure compliance activity is carried out effectively and in line with statutory and regulatory requirements.
Support the Senior Compliance Officers as required in the management of compliance certificate activity, including checking, processing, communicating to appropriate stakeholders, storage and anniversary planning to ensure robust compliance across the Group.
Process payments for approved contracted works as required, ensuring expenditure is robustly managed in line with the Group’s financial controls.
Management of WIP, providing regular updates to suppliers, monitoring issued orders, and working in collaboration with Senior Repairs & compliance officers to complete orders with SLA (Service Level Agreements)
Ensure we receive appropriate evidence and certification of works and actions are obtained and recorded within appropriate systems.
Assist in monitoring progress of compliance works, including works carried out by third-party contractors, ensuring contract obligations are fulfilled in line with agreed performance frameworks, and under performance is escalated via agreed routes.
Manage internal and external stakeholders effectively, including colleagues, third-party suppliers, solicitors, and Environmental Health Officers, providing advice and support, and building constructive working relationships to effectively deliver the Group’s compliance objectives.
Commission work from both internal colleagues and external contractors as appropriate, effectively monitoring and ensuring all work orders are progressed to completion and in line with agreed performance standards, service level agreements and financial limits, escalating issues and risks as appropriate.
Ensure internal business processes are followed in line with the Group’s policy, procedures, and statutory requirements.
Contribute to the continuous improvement of processes and procedures.
Respond flexibly to any necessary changes in work priorities and undertake other duties when required to support the effective operation of the service.
Ensure that all data protection requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.
Ensure that health and safety requirements are met in accordance with the Group’s policy, procedures, and statutory requirements.

Person Specification
Knowledge, Skills and Experience
Essential

Level 2 Qualification- Asset Compliance, Regulatory Compliance, environment or IRPM Leasehold / Property Management or equivalent technical qualification i.e. P405, P901 or qualified trade.
In-depth knowledge of area of responsibility from one of the following Mechanical Equipment, Electrical Equipment, Plant Rooms, Lifting Equipment
In-depth knowledge Compliance Information and Communications Technology (ICT) systems including Housing Management Systems e.g., /Open Housing management, and compliance systems C365, Promaster.
Experience of successfully undertaking a coordinator/officer or similar role in asset compliance or health and safety, supporting compliance teams, and carrying out a range of coordinator and administrative duties.
Proven record of accomplishment of successful contract implementation Effective contract management skills, including supporting the management of service and maintenance contracts.
Clear understanding of risk management and compliance requirements for areas of risk.
Effective stakeholder management, both internally and external to the organization, including the ability to successfully persuade and influence others.
Customer focused with excellent written and verbal communication skills, with the ability to work at all levels within the business.
Results driven with strong analytical skills, including the ability to critically analyse information, and experience of providing meaningful management information.
Excellent team player who can work flexibly to meet business requirements.
Excellent attention to detail with the ability to work under pressure, deliver to strict deadlines and manage conflicting priorities.
Evidence of using sound judgement when making effective decisions.
Proficient in the use of Microsoft Office.

Desirable
• Professional qualification in building safety/ Compliance, environmental services or Asset Management i.e. (Lv4 diploma Asset Compliance) or HNC in Building/construction/asset management or equivalent.

Riverside is one of the UK’s leading not-for-profit social housing and regeneration organisations, owning or managing around 75,000 homes from Irvine to Kent. We are a leading provider of supported housing services, particularly for those affected by homelessness, and our track record of transforming lives and revitalising neighbourhoods dates back over 90 years. We have plans to build over 15,000 affordable homes over the next decade.

Our Values and Behaviours

Creating an Inclusive Environment

Job Title: Compliance Officer Contract Type: Permanent Salary: £37,240.05 per annum (£40,986.28 is achieved after 12 months successful perfor-mance in the role) Working Hours: 35 Hours per week Working Pattern: Monday-Friday/Hybrid Location: Liverpool

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