Collection Specialist

Smart Technology Solutions · Riyadh

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Accounts Receivable and Collections

• Review customer accounts and receivables aging reports daily to prioritize collection activities.
• Follow up on due and overdue invoices through calls, emails, and meetings.
• Secure payment commitments and track payments against agreed dates.
• Record collection activities, customer responses, and payment commitments in the ERP system.
• Follow up on returned payments, failed transfers, and disputed invoices.
• Escalate overdue accounts, missed commitments, and collection risks to management.

Customer Relationships and Dispute Resolution

• Maintain relationships with customers and their finance teams.
• Respond to inquiries about invoices, statements of account, payments, and outstanding balances.
• Investigate payment delays and coordinate solutions with Sales, Operations, and Finance.
• Reconcile customer accounts and resolve payment discrepancies.
• Verify invoices and supporting documents before collection follow-up.
• Coordinate credit notes, debit notes, and account adjustments through the required approval process.

Reporting and Forecasting

• Prepare weekly and monthly reports on collections, overdue balances, and account status.
• Identify aging trends and accounts requiring management attention.
• Prepare cash collection forecasts based on payment commitments and account history.
• Recommend actions to improve collection performance and reduce overdue receivables.
• Maintain records and supporting documentation for reporting and audit purposes.

Compliance and Controls

• Follow company collection policies, approval requirements, and internal controls.
• Protect customer and company financial information.
• Support internal and external audits related to receivables and collections.
• Conduct collection activities in line with applicable Saudi regulations and company procedures.

How Success Will Be Measured

• Collection target achievement.
• Days Sales Outstanding (DSO).
• Reduction in overdue receivables.
• Collection efficiency.
• Customer account reconciliation accuracy.
• Dispute resolution turnaround time.
• Cash collection forecast accuracy.

Requirements

• Bachelor’s degree in Accounting, Finance, Business Administration, Economics, or a related field.
• 0–3 years of experience in Collections, Accounts Receivable, Credit Control, Finance, or Customer Account Management.
• Fresh graduates with an understanding of finance fundamentals are welcome to apply.
• Fluency in Arabic and English, both spoken and written.

Skills and Competencies

• Understanding of receivables, invoice management, collection processes, and account reconciliation.
• Proficiency in Microsoft Excel, including PivotTables, VLOOKUP or XLOOKUP, and reporting.
• Ability to analyze account balances and prepare collection reports and forecasts.
• Communication and negotiation skills to secure payment commitments and resolve disputes.
• Consistent follow-up, attention to detail, and accurate recordkeeping.
• Ability to prioritize accounts, manage deadlines, and handle customer conversations with professionalism.
• A customer service approach that balances relationships with collection requirements.

Preferred Qualifications

• Experience with ERP systems such as Odoo, SAP, Oracle, or Microsoft Dynamics.
• Experience in technology, services, logistics, telecommunications, or other B2B environments.
• Familiarity with Saudi VAT invoicing requirements and credit risk assessment.
• Finance or accounting certifications.

Benefits

A culture of growth: Many of our leaders started in junior roles — we believe in investing in our people and growing talent from within.

Continuous feedback: We don’t wait for annual reviews — we believe in real-time coaching and development.

Supportive & collaborative vibes: We're all about learning together, cheering each other on, and diving into challenges as a team.

A space for every personality: Love socializing? You’ll thrive in our lively environment where conversation and connection are key. Prefer quiet focus? We’ve got dedicated Focus Rooms perfect for deep work.

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