Endpoint Support Tech I

The Endpoint Support Technician I provides comprehensive support for all endpoint devices, including desktops, laptops, mobile devices, and related peripherals, ensuring reliable and secure operation across the organization. This role also includes phone support as part of endpoint responsibilities, which may involve setting up and managing organizational phones and softphones. The position requires handling multiple priorities, coordinating technology moves, and working service desk tickets to maintain operational continuity. 

High school diploma or equivalent required. 

Must be able to communicate effectively in English, both verbally and in writing. 

College coursework or certifications in IT preferred (CompTIA A+, CompTIA Network+ Microsoft Endpoint Manager, ITIL). 

2+ years of experience in PC or endpoint support. 

Knowledge of Windows, macOS, and mobile platforms. 

Familiarity with phone setup and basic networking. 

Strong troubleshooting and customer service skills. 

Ability to manage multiple tasks and coordinate with other teams. 

Ability to lift and move equipment up to 50 lbs. 

Frequent standing, walking, and bending during equipment installation and troubleshooting.