HR Business Services Project Manager
Spektrum · Brussels
Spektrum supports apex purchasers (NATO, UN, EU, and National Government and Defence) and their Tier 1 supplier ecosystem with a wide range of specialist services. We provide our clients with professional services, specialised aerospace and defence sales, delivery, and operational subject matter expertise. We are looking for personnel to join our team and support key client projects.
Who we are supporting
The NATO Communication and Information Agency (NCIA) is responsible for providing secure and effective communications and information technology (IT) services to NATO's member countries and its partners. The agency was established in 2012 and is headquartered in Brussels, Belgium.
The NCIA provides a wide range of services, including:
- Cyber Security: The NCIA provides advanced cybersecurity solutions to protect NATO's communication networks and information systems against cyber threats.
- Command and Control Systems: The NCIA develops and maintains the systems used by NATO's military commanders to plan and execute operations.
- Satellite Communications: The NCIA provides satellite communications services to enable secure and reliable communications between NATO forces.
- Electronic Warfare: The NCIA provides electronic warfare services to support NATO's mission to detect, deny, and defeat threats to its communication networks.
- Information Management: The NCIA manages NATO's information technology infrastructure, including its databases, applications, and servers.
Overall, the NCIA plays a critical role in ensuring the security and effectiveness of NATO's communication and information technology capabilities.
The program
Assistance and Advisory Service (AAS)
The NATO Communications and Information Agency (NCI Agency) is NATO’s principal C3 capability deliverer and CIS service provider. It provides, maintains and defends the NATO enterprise-wide information technology infrastructure to enable Allies to consult together under Article IV, and, when required, stand together in the face of attack under Article V.
To provide these critical services, in the modern evolving dynamic environment the NCI Agency needs to build and maintain high performance-engaged workforce. The NCI Agency workforce strategically consists of three major categorise's: NATO International Civilians (NIC)'s, Military (Mil), and Interim Workforce Consultants (IWC)'s. The IWCs are a critical part of the overall NCI Agency workforce and make up approximately 15 percent of the total workforce.
Role ID – CDT-0026
Role Background
As part of NATO's broader Business Services Transformation programme supporting its digital and cloud objectives, the Cyber and Digital Transformation (CDT) Division is seeking an on-site contractor at NATO HQ in Brussels to lead and manage the Human Resources (HR) transformation track. In this role, you will drive project management, stakeholder engagement, and risk mitigation across multi-stakeholder environments, spearhead the Enterprise HR Process Harmonisation exercise and manage cross-functional dependencies with ERP and cloud initiatives, and provide expert subject-matter advisory support and quality assurance on HR digital solutions.
Role Duties and Responsibilities
The contractor will provide project management and advisory support to drive NATO's HR Business Services Transformation across three key tasks:
Task 1: Project Management, Stakeholder Management, and Communication
The contractor will drive collaboration across NATO entities to ensure overall project coherence. Responsibilities include:
- Managing projects and initiatives: Execute project and program management of business services initiatives. Ensure delivery of scope within time and budgetary
- Stakeholder management: Engage regularly with stakeholders across NATO entities, including HR, Procurement, Legal, Finance and others, to promote synchronized efforts toward harmonizing enterprise business services.
- Documenting: Develop and maintain documentation artefact necessary for any of the outlined tasks.
- Managing risks: Maintain risk and issue registries, propose mitigation measures, and address challenges to enhance the successful delivery of business services
Task 2: HR Business Services Transformation Lead
The contractor will lead the HR track to streamline processes and ensure operational excellence. Responsibilities include:
- HR stream leadership: Lead and coordinate the HR stream under the broader Business Services Transformation effort, acting as the main point of coordination for HR-related enterprise initiatives within CDT.
- Enterprise HR Process Harmonisation: Lead the Enterprise HR Process Harmonisation exercise, including planning, stakeholder engagement, coordination and facilitation of working sessions.
- Dependency management: Identify and manage dependencies between HR transformation activities and related enterprise initiatives, including ERP, cloud migration, data platform, Finance, Procurement and other business services initiatives.
- Decision support: Prepare briefing material, options analyses and recommendations to support senior-level decisions on HR transformation, process harmonisation and HR cloud/ERP initiatives.
Task 3: Business Services Advisory (SME Role)
The ideal candidate will deliver expert HR, ERP, and cloud transformation guidance aligned with best practices. Responsibilities include:
- HR SME advisory: Provide CDT staff with ad-hoc subject matter expert advice on HR business services, ERP implementation, cloud-enabled HR solutions and relevant technology considerations.
- Market and leading-practice insight: Advise on market practices, leading practices and lessons learned from large-scale HR transformation, ERP implementation and cloud-based HR programmes.
- Business and technology alignment: Support alignment between HR business requirements, enterprise architecture, cloud adoption, data management and NATO’s wider digital transformation objectives.
- Documentation review and quality assurance: Review HR-related project documentation, plans, process materials, solution approaches and delivery artefacts, providing recommendations to improve quality, coherence and delivery confidence.
- Stakeholder engagement support: Support engagement with HR stakeholders across NATO entities to ensure that transformation activities reflect operational needs, enterprise priorities and agreed HR process harmonisation objectives.
Essential Skills, Experience and Certifications
The contractor must have demonstrated knowledge and experience as follows:
- Minimum 8 years of relevant experience in digital transformation, specifically in Business Services, with significant experience in the HR domain.
- Proven experience leading HR transformation, ERP implementation and business services projects in large international organisations, including initiatives involving cloud-enabled solutions, data platforms and enterprise-wide process harmonisation.
- Demonstrated experience with HR process design, process harmonisation and business transformation.
- Proven experience in programme management and project management, preferably in complex, multi-stakeholder environments.
- Strong ability to interact with, manage and influence senior executive stakeholders.
- Strong communication skills in English, including the ability to develop written materials and present complex concepts clearly and succinctly.
Desired Skills, Experience and Certifications
- Experience working in NATO and understanding of relevant NATO policy.
- Experience with market solutions in the domain of HR, ERP and enterprise
business services. - Experience with commercial cloud provider platforms and/or on-premise cloud
- Certification in project or programme management, such as PRINCE2, PMP, or
- Proven ability to navigate complex multi-national environments (e.g., NATO/military contexts).
- Understanding of Enterprise Architecture frameworks (e.g., TOGAF), IT Governance (e.g. COBIT) and service management (ITIL).
Working Location
- Brussels, Belgium
Working Policy
- Full time on-site
- Limited teleworking within Belgium only (subject to a security assessment of your home address).
Travel
- Some travel to other NATO sites may be required
Security Clearance
- Valid National or NATO Secret personal security clearance