Software Technical Program Manager

Toshiba Global Commerce Solutions · Guadalajara

The company.

Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous learning.

Our people.

At Toshiba, all team members are empowered to take responsibility and develop innovative solutions to our customers' most challenging problems. To retain and develop top talent, we foster a work environment that celebrates creativity, encourages skill development, and enables multidisciplinary collaboration.

What will you bring to the team.

Toshiba Global Commerce Solutions is seeking a Technical Program Manager. The Technical Program Manager owns the end-to-end delivery of complex, client-facing software programs. This role turns business strategy into reality, driving alignment across customer needs, product priorities, and technical delivery. The TPgM ensures every release is delivered on time, with quality, and measurable value, using industry-standard delivery metrics to manage performance, risk, and predictability. When projects falter, the TPgM moves fast—stabilizing red and yellow programs, restoring confidence, and driving outcomes.

What will you be doing:

Lead and own execution for multi-track client programs—scope, schedule, budget, and quality.
Apply delivery and DORA metrics to measure progress, spot risk early, and accelerate performance.
Execute rapid recovery plans for troubled programs through structured root cause analysis and decisive action.
Align engineering, QA, product, and client delivery to a single, transparent plan.
Drive proactive communication—no surprises for clients or executives.
Partner with delivery and program leaders to enforce accountability and predictability across all programs.
Guard quality through readiness reviews, test validation, and SDLC discipline.
Lead root cause and postmortem reviews to harden future releases.
Leverage data to drive measurable gains in speed, stability, and reliability.
Act as the single point of delivery accountability for assigned clients.
Communicate progress, risks, and recovery actions with clarity and confidence.
Build trusted partnerships through consistency, ownership, and transparent delivery.
Use metrics, retrospectives, and trend data to evolve delivery playbooks.
Coach TPMs and project teams in risk anticipation, escalation, and resolution.
Foster a culture of urgency, ownership, and data-informed decisions.
Programs delivered on time, within scope, and within budget.
Red/yellow programs recovered within two weeks.
Continuous DORA improvements in lead time, deployment frequency, change failure rate, and MTTR.
Strong client satisfaction and repeat engagement.
Playbooks and recovery models reused across delivery teams.

Naturally to be successful in this role, you must have and know of:

BS in Computer Science, Computer Engineering, or related field or Equivalent
12+ years of program/project management, with 8+ years leading client-facing software delivery.
Proven background leading SaaS or large enterprise software projects delivery.
Previous hands-on experience as part of a software delivery team (development, testing, or equivalent technical role).
Experience applying KPI’s along the projects.
Demonstrated success stabilizing at-risk (red/yellow) projects.
Proficiency in Jira and Confluence.
Exceptional leadership, communication, and problem-solving skills.

Nice to have:

PMP Certification or equivalent
Agile / SAFe Certification or equivalents
ITIL / ITSM / ITAM a plus
Experience in Retail / POS.

We offer:

Hired directly by Toshiba and 100% under payroll.
Benefits of the law (IMSS, INFONAVIT).
Life insurance, major medical expenses with dental and visual coverage. (For the employee and direct family members).
Minor medical expenses insurance.
Savings fund for employees, capped at the limit of the law.
Grocery coupons.
Pension plan.
30 Christmas bonus days.
12 days of vacation plus 6 floating days.

EEO:

Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.

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