Junior Manager Loyalty Activation Sofitel, MGallery & Emblems (F/M/X)
Accor · Paris
Company Description
La Maison
We are a collection of 4 exclusive Luxury brands: Sofitel, Sofitel Legend and MGallery, Emblems across 60 countries, unlocking unique memorable moments in connection with the local destination.
Our signature: All our Talents express themselves with authenticity, playfulness in a diverse and inclusive environment, have the ability to surprise our customers with crafting exceptional tailor-made experiences and go the extra mile every day, while embracing local culture.
Join our Maison to strive for Excellence. It is a place where you live your purpose!
What we offer
La Maison Sofitel, Sofitel Legend, MGallery & Emblems is founded on a set of values that define our distinctive culture. These values unite all our talents around the achievement of common goals and principles. They define the way we interact with our guests, colleagues and communities, and guide our behavior.
Our values are:
- Passion & pride: be passionately in love with our brands, our guests and our people. Use our E.Q.
- Excellence: comprehensive business approach, driving all levers to be best-in-class hoteliers
- Empowerment: we are all Entrepreneurs, fully accountable, with strong KPIs and freedom too
- Trust & Transparency: share everything, no taboo. Feedback is a gift
- Long-term relationship: with owners as well as talent. Creating a strong sense of belonging.
- Bespoke & free: 100% experience-driven. Tailored services. Unlock creativity.
- Proximity: Family spirit, responsiveness, solidarity & constant dialogue with the field
Job Description
A career that lets your passion shine
- We are seeking a dynamic and self-driven Junior Loyalty Activation Manager to join our team, starting in January 2027.
- You will be based in Paris* and will report to our Global Director Loyalty Activation for Sofitel, Sofitel Legend, MGallery & Emblems.
You will play a key role in driving the daily execution, coordination, and tracking of our loyalty activation strategy to support our growth, qualitative and operational objectives. In this role, you will act as a vital support system for our VPOs, La Maison Management, General Managers, and on-property hotel teams, helping them leverage the full power of the ALL Accor program and maximize overall loyalty performance across our luxury portfolios.
Key interactions
Reporting directly to the Global Director Loyalty Activation, you will act as a key connector between corporate and on-property teams. You will collaborate daily with General Managers, Vice Presidents of Operations, and hotel teams to support on-the-ground loyalty execution. Additionally, you will liaise with Brand Management and Central Loyalty teams to ensure brand alignment and the smooth deployment of global campaigns.
Internally:
VPOs, Sales, Marketing, Revenue & Brand, Operations, Procurement, Food & Beverage, IT, ESG, Talent & Culture, Loyalty teams.
Externally:
Hotel teams, central loyalty teams, PME loyalty teams.
Your key missions and responsibilities:
- Serve as the primary daily point of contact for hotels, responding to queries and providing daily support.
- Support the delivery of program KPIs (Key Performance Indicators); identify and assist underperforming hotels with key metrics, such as member enrollment.
- Loyalty onboarding of new hotel openings (in collaboration with the Manager and executing the French speaking ones.
- Deliver engaging online training on a monthly basis and create the content in collaboration with the Manager.
- Liaise with hotels to facilitate program training in accordance with the Loyalty Activation Manager's guidelines.
- Implement engagement initiatives and incentives for hotels consistently across regions and execute them.
- Collaborate with Guest Experience team members to provide support for the ALL Accor experience.
- Maintain a registry of required loyalty actions for hotels entering and exiting the network/system.
- Keep a record of loyalty activations deployed annually to demonstrate engagement and activity across brands.
- Ensure quality French translations for all communications sent to hotels.
Qualifications
What you will bring to the role
Experience
- Degree in Hospitality Management
- 1 to 3 years of experience in Loyalty, Partnerships, Marketing, or Hospitality
- Operational experience is preferred
- Multi-regional experience is preferred
Qualification
- Independent & Reliable: Self-motivated, highly organized, and able to work with minimal supervision.
- Planning & Execution: Strong ability to prioritize, manage, and deliver multiple tasks efficiently.
- Proactive & Creative: Action-oriented thinker who brings innovative ideas to solve challenges.
- ALL Ambassador (Heartist): Passionate advocate for the ALL program, inspiring internal teams and external partners.
- Operational Insight: Solid understanding of hotel operations and hospitality dynamics.
- Bilingual: Fully fluent in both English and French (written and spoken).
Additional Information
Let your passion shine, visit careers.accor.com