Bar and Concessions Manager

Harvard University · Cambridge

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Company Description

By working at Harvard University, you join a vibrant community that advances Harvard's world-changing mission in meaningful ways, inspires innovation and collaboration, and builds skills and expertise. We are dedicated to creating a diverse and welcoming environment where everyone can thrive.

Why join Harvard University Central Administration?

Harvard University's Central Administration (CADM) is a 5,000+ employee organization that supports the university's overall excellence by understanding and serving the needs of its schools, students, faculty, staff, alumni, and surrounding communities. Through dynamic and collaborative partnerships, CADM provides high-quality and efficient services to the schools to help them achieve their goals.

Job Description

Under Terrie and Bradley Bloom Artistic Director Diane Paulus and Managing Director Anna Fitzloff, the A.R.T. is poised to undertake a transformative opportunity to serve its mission to expand the boundaries of theater with its move to new state-of-the-art Goel Center for Creativity & Performance. The Goel Center, with a bar and kitchen situated at the core of its expansive lobby area, will provide an unprecedented opportunity to expand season and private event programming. The Bar and Concessions Manager will facilitate the creation of an open, welcoming, and high-quality café offering, whether for a midday lunch, at intermission of a musical, or at a private event.

Reporting to the Director of Event Sales and Rentals, the Bar and Concessions Manager will lead the food and beverage operation at the American Repertory Theater, supervising hourly staff and serving as a key contact point for patrons. 

Key Responsibilities:

Staff Management

• Hire and train staff in bar, kitchen, and event support roles
• Lead training and development, workflow and performance management, and the promotion of an innovative work environment
• Foster a culture of community, trust, respect, professionalism, and accountability
• Assign and direct the work of a team of hourly and temporary staff to ensure the delivery of excellent service; address staff performance and recommend/deliver corrective actions as needed

Administrative Duties

• Assist with monitoring menu and inventory management systems, including, but not limited to, ensuring cost control and mitigation of loss prevention; completion of weekly inventory audits; maintenance of appropriate inventory levels based on menu needs, etc.
• Ensure equipment, front-of-house, and back-of-house spaces are operational and clean 
• Design and execute opening and closing procedures 
• Partner with the Director of Event Sales and Rentals in supporting the food and beverage needs of private events in both planning and execution
• Work with the Patron Services, Artistic, and Producing teams to plan concessions and bar services, including for intermission and pre- and post-show, but limited to show schedules
• Foster and maintain relationships with external vendors supporting the food and beverage operations at theatrical and private events

Food Service Duties

• Ensure high standards are consistently met with regard to quality assurance related to food, sanitation, equipment, facility maintenance and management, and safety
• Ensure compliance with University policies and procedures and applicable legal rules and regulations
• Maintain TIPS training and food-related training for all staff working in the bar and concessions
• Maintain liquor license and food sales licenses for the institution

Working Conditions:

• Subject to wet floors, temperature extremes, and excessive noise
• Standing and walking for significant amounts of time is necessary

Physical Requirements:

• Position frequently involves long hours and widely diverse duties
  Must be able to lift (approximately 20 to 30 pounds), bend, stoop and perform other physical exertion
• Ability to stand for extended periods of time
• Must be able to lift, bend, stoop and perform regular walking and standing
• Subject to wet floors, temperature extremes, and excessive noise

Qualifications

Basic Qualifications a candidate must meet to be considered for this role:

• Minimum of 2 years’ relevant work experience

Additional Qualifications and Skills:

• Supervisory experience
• Budgeting and inventory management 
• Knowledge of Microsoft Office Suite, intermediate Excel skills
• Strong communication (verbal, written, interpersonal) skills and an ability to communicate effectively with a diverse constituency
• Operational experience with industrial kitchen equipment (dishwasher, oven, ventilation systems, etc.)
• Operational experience with food service applications and computerized menu management systems

Additional Information

• Interview Process: Our interview process may include both virtual interviews via Zoom and in-person interviews. Selected finalists may be asked to participate in an in-person interview.
• Standard Hours/Schedule: This role requires the ability to work evenings, weekends, and holidays as needed
• Visa Sponsorship: Harvard University is unable to provide visa sponsorship for this position
• Pre-Employment Screening: Harvard University requires pre-employment reference and background screenings (Identity)
• Other Information: This position will have a 3-month orientation and review period. 

Work Format Details

This position has been determined by school or unit leaders that all duties and responsibilities must be performed at a Harvard or Harvard-designated location. Certain visa types may limit work location. Individuals must meet work location sponsorship requirements prior to employment.

Salary Grade and Ranges

This position is salary grade level 056. Please visit  Harvard's Salary Ranges  to view the corresponding salary range and related information. 

Benefits

Harvard offers a comprehensive benefits package that is designed to support a healthy work-life balance and your physical, mental and financial wellbeing. Because here, you are what matters. Our benefits include, but are not limited to: 

• Generous paid time off including parental leave 
• Medical, dental, and vision health insurance coverage starting on day one 
• Retirement plans with university contributions 
• Wellbeing and mental health resources 
• Support for families and caregivers 
• Professional development opportunities including tuition assistance and reimbursement 
• Commuter benefits, discounts and campus perks 

Learn more about these and additional benefits on our Benefits & Wellbeing Page. 

EEO/Non-Discrimination Commitment Statement

Harvard University is committed to equal opportunity and non-discrimination. We seek talent from all parts of society and the world, and we strive to ensure everyone at Harvard thrives. Our differences help our community advance Harvard's academic purposes.

Harvard has an equal employment opportunity policy that outlines our commitment to prohibiting discrimination on the basis of race, ethnicity, color, national origin, sex, sexual orientation, gender identity, veteran status, religion, disability, or any other characteristic protected by law or identified in the university's non-discrimination policy. Harvard's equal employment opportunity policy and non-discrimination policy help all community members participate fully in work and campus life free from harassment and discrimination.

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