Process Manager for T Cloud Public (m/f/d)
T-Systems · A Coruña, Valencia
Company Description
T‑Systems is part of the Deutsche Telekom Group, with around 30.000 employees worldwide. We create technology with purpose to generate a positive impact on society. We are looking for curious talent, eager to learn, take on challenges, and contribute ideas that transform our customers’ experience.
We trust people: we offer autonomy, continuous support, and a collaborative environment where you can grow without limits. We are one global team, guided by respect, integrity, and a passion for doing better every day.
Job Description
As a Process Manager you know IT-Processes from ITIL to Agile. You adapt and implement processes to the specific needs of modern Cloud IT Operations.
You want:
- Technical Liaison: Act as the primary point of contact for Data Center technicians, providing clear email instructions regarding hardware replacement schedules and requirements.
- Vendor Coordination: Manage external communications with vendors and suppliers to ensure timely delivery of replacement parts and service alignment.
- Incident & Task Tracking: Maintain real-time accuracy of hardware incidents by providing detailed updates within Jira service management tools.
- Knowledge Management: Proactively update operational workflows and standard operating procedures (SOPs) within Confluence to ensure team alignment.
- Compliance & Security Administration: Manage security reporting workflows, ensuring all hardware replacements are accompanied by proper documentation, uploaded proofs of work, and adherence to safety protocols.
- Eliminate wait times in Agile workflows.
- Consistently automate with common frameworks.
- Design and implement internal tools and services.
- Maintain an overview of processes, communication, and motivation within the team.
- Establish and communicate processes where necessary.
- Engage in improving overarching process-landscapes and structures.
- Work in a community where everyone helps each other in an open and trusting manner.
Qualifications
- Completed studies in a technical, engineering or business subject or comparable professional training.
- 3 years of professional experience in IT with a focus on modern cloud technologies.
- Good knowledge of process creation and documentation, especially for DevOps.
- Extensive knowledge in infrastructure automation.
- Knowledge of agile development processes.
- High level of customer orientation.
- Ability to assess technical solutions and find creative approaches to solutions.
- OpenStack and programming experience in open source projects is a plus.
- Fluency in written and spoken English.
Additional Information
What do we offer you?
Work environment & flexibility
- International, dynamic and collaborative environment.
- T-Social: social initiatives (sports, community, health, ...).
- Hybrid work model (remote/on-site).
- Flexible working hours.
Growth & development
- Customized training: access to Coursera to learn whatever you want, whenever you want.
- Weekly language classes (English & German).
- International Mentoring Sessions & Experience Days.
Compensation & benefits
- Flexible compensation plan (health insurance, meal vouchers, childcare, transport).
- Telemedicine.
- Life and accident insurance.
- Social fund.
Wellbeing & time off
- 26+ working days of vacation per year.
- Free access to specialist services (medical, legal, wellness).
- 100% salary coverage during medical leave.
- And many more advantages of being part of T-Systems!
- If you are looking for a new challenge, do not hesitate to send us your CV! Please send CV in English. Join our team!
- T-Systems Iberia will only process the CVs of candidates who meet the requirements specified for each offer.