Manager, Control Tower
DSV · $99,072 (stated in the posting)
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Job area: Managerial
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- DSV - Global transport and logistics
- In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers. Read more at www.dsv.com
Location: Torrance, CA
- Division: Air & Sea US
- Job Posting Title: Manager, Control Tower - 131886
- Time Type: Full Time
Summary
This role will manage the control tower function to ensure efficient and seamless transportation logistics. Leveraging your expertise in air freight operations and supply chain management, you will optimize processes, monitor shipments, and lead a team to deliver exceptional service to our clients.
Duties and Responsibilities
- Coordinate and oversee all aspects of air import operations, including booking, documentation, customs clearance, and shipment tracking.
- Ensure timely and accurate processing of import shipments in compliance with regulations and customer requirements.
- Manage the control tower function to monitor and control transportation logistics activities in real-time.
- Coordinate with internal and external stakeholders to proactively address issues and optimize transportation flows.
- Lead and motivate a team of air import specialists and control tower operators to achieve operational goals and objectives.
- Provide guidance, coaching, and support to team members to enhance performance and productivity.
- Identify opportunities for process improvement and optimization in air import operations and control tower activities.
- Implement best practices and streamline workflows to enhance efficiency and customer satisfaction.
- Serve as the primary point of contact for clients regarding air import shipments and transportation logistics.
- Communicate proactively with clients to provide updates on shipment status, resolve issues, and address inquiries.
- Monitor key performance indicators (KPIs) and metrics related to air import operations and control tower activities.
- Analyze data to identify trends, track performance against targets, and implement corrective actions as needed.
Educational background / Work experience
- Bachelor's degree in logistics, supply chain management, business administration, or a related field. Advanced degree or relevant certifications are preferred.
- Minimum of 5-7 years of experience in air export operations and transportation logistics, with at least 2-3 years in a managerial or supervisory role.
- Experience in managing a control tower or similar function is highly desirable.
Skills & Competencies
- Strong understanding of air import procedures, regulations, and documentation requirements.
- Proficiency in using transportation management systems (TMS) and other logistics software.
- Excellent leadership and team management skills, with the ability to motivate and inspire a diverse team.
- Effective communication and interpersonal skills, with the ability to interact professionally with clients, suppliers, and internal stakeholders.
- Analytical mindset with the ability to analyze data, identify trends, and make data-driven decisions.
Function / Market & Industry Knowledge / Business Acumen / Processes
Supervisory Responsibilities (if any)
- Directly supervise and manage a team of air import specialists and control tower operators.
- Provide leadership, guidance, and support to team members to ensure alignment with organizational goals and objectives.
Preferred Qualifications
- Certification in logistics, supply chain management, or relevant professional certifications (e.g., Certified Supply Chain Professional, Six Sigma) is a plus.
- Experience with lean manufacturing principles and continuous improvement methodologies.
Language skills
Fluent in English (oral and written)
Computer Literacy
- Proficient in Microsoft Office suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with transportation management systems (TMS), warehouse management systems (WMS), and other logistics software.
At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.
For this position, the expected base pay range is $99,0721.00 - $123,840.00 annually. Actual compensation will be determined based on job-related factors, including relevant experience, skills, education or certifications, and geographic location, consistent with applicable laws and company policy.
DSV offers a comprehensive benefits program designed to support the health and well-being of employees and their families. Benefits include medical, prescription, dental, vision,