Technical Support Representative
Trimble · Atlanta
Technical Support Representative - Elevate the Customer Experience at Trimble
Transform complex technical challenges into smooth, empowering moments for our global community. As a key frontline problem solver in our AECO Customer Experience team, you will act as a trusted advisor, diagnosing issues, sharing product best practices, and directly shaping how industry professionals interact with cutting-edge technology every day.
What Makes This Role Great: You will directly empower architecture, engineering, and construction professionals to build the future by turning complex software challenges into streamlined, self-sufficient user experiences while growing your career in an innovative global technology company.
Key Exciting Responsibilities
- Partner with customers across phone, email, and chat to diagnose and resolve technical challenges with empathy and expertise.
- Empower users with actionable tips, tutorials, and workflows that boost their confidence and daily productivity with Trimble products.
- Champion issue resolution across installations, account entitlements, product extensions, and bug tracking to ensure seamless workflows.
- Collaborate with cross-functional teams to escalate critical incidents and continuously refine knowledge base resources.
Essential Skills & Experience
- Proven experience delivering technical customer solutions via omnichannel support (phone, email, chat).
- Strong technical aptitude with modern computer systems, operating environments, and collaborative software tools.
- Clear, empathetic communication skills with an innate ability to translate technical concepts into simple language.
- Resourceful troubleshooting and problem-solving abilities paired with organized case documentation habits.
Bonus Points For
- Familiarity with ticketing platforms, remote support tools, or customer support center environments.
- Background or interest in engineering, architecture, design, or user experience (UX).
- Experience working across multiple operating systems including Windows, iOS, and Android.
Logistics
Location: Remote with occasional in-office meetings
Travel Requirement: 0% - 5% (minimal to none)
technical support, customer experience, customer success, troubleshooting, software support, help desk, AECO, client support, ticketing system, issue resolution, customer service representative, SaaS support