Wage Attachment Specialist II
Ceridian
About the Opportunity
The Wage Attachment Specialist is responsible for reviewing, interpreting, and processing court ordered involuntary deductions such as Creditor Garnishments, Child Support, State & Federal Tax Levies. They are responsible for ensuring garnishments are processed accurately and timely to ensure proper deduction calculation when processed through payroll.
The ideal candidate will understand payroll, wage attachment and payment processing. Candidate should be able to interface with clients and use critical thinking skills to resolve complex problems.
This position will demand strong organizational skills and attention to details.
This position will reside in the Philippines and work US Eastern Standard Time 5 days per week.
What You'll Get to Do:
- Interpret and process withholding orders including, but not limited to garnishments, child support, student loans and federal and state levies accurately to avoid cost & liability as per federal & state garnishment regulations.
- Prepare and respond to (inquiries) continuing answers for withholding orders
- Proactively highlight risks and prepare root cause analysis to ensure issues/concerns are escalated for resolution
- Must manage assigned work in organized, proactive manner to meet all required commitments, including KPI's (metrics) and client SLA's (service level agreements)
Skills and Experience We Value:
- Strong interpretation skills (ability to assess and comprehend legal verbiage from court orders)
- Excellent analytical and problem-solving skills within a high volume, fast paced environment
- Function well in constantly changing environment
- Excellent time management and prioritization of duties
- Partner cross-functionally to align with Wage Administration department goals and needs
- Strong attention to details and accuracy
- Critical thinking skills is a MUST
- Be a global partner, take ownership, seek solutions
- Positive Attitude and able to accept feedback
- Professional verbal and written communication skills (English required)
- Proficiency with Microsoft applications (Excel, Word, Outlook, etc...)