Global Account Manager (Retail Solutions - BMS / CCTV / ACS))

Johnson Controls · China

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Job Description and Responsibilities:

Responsible for developing client strategy, growing revenue by enhancing the technology footprint and, in alignment with corporate goals, focusing on software and recurring income models within our strategic customers.

The portfolio covers a broad range of retail technology, security and building solutions, including Electronic Article Surveillance (EAS), CCTV / video surveillance, Access Control Systems (ACS), Building Management Systems (BMS), loss prevention, inventory visibility, traffic / shopper analytics, and other connected retail solutions.

Quota responsibility for assigned accounts in the region to drive growth and sales acceleration.

Key Duties:

• Responsible for the retention and growth of existing Global accounts and for prospecting in assigned accounts.
• Accountable for overall profitability of Global/Strategic accounts under your assignment in APAC.
• Account Strategy: Develop and implement account-specific strategies to maximize the value and profitability of key accounts. This will involve identifying growth opportunities, cross-selling, and upselling.
• Communication: Serve as the main point of contact between the organization and key accounts. Ensure clear and effective communication, addressing any concerns or issues promptly.
• Developing and implementing client relationship management strategies at C-level, introducing innovative solutions to help Increase retailer profitability, improve operational efficiency, and enhance customer experience.
• Account Planning: Create account plans and Heatmaps that outline objectives, strategies, and action steps for each key account. Regularly review and adjust these plans as necessary.
• Represent the account in periodic reviews and forecasts across the account activity.
• Provide accurate sales forecasts for key accounts, helping the organization plan resources and strategies effectively.
• Market Knowledge: Stay informed about industry trends, competitor activities, and market dynamics that may impact key accounts.
• Contract Management: Manage contract negotiations, renewals and compliance with agreed-upon terms and conditions.
• Cross-functional Collaboration: Collaborate with internal teams, such as sales, operations, engineering, pricing, product development to ensure a coordinated approach to serving key accounts.

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