Sales and Billing Support (Maternity Cover - 12 month FTC)
DHL · Staines
Who is DHL Cross-Border Solutions UK?
DHL Cross-Border Solutions UK (CBS UK) is part of DHL eCommerce, a division of DHL Group and one of the world's leading logistics providers. We help retailers, marketplaces and brands connect with customers across Europe through reliable delivery and returns solutions.
At CBS UK, our people are at the heart of our success. Our teams work together, collaborating to solve challenges, improve processes and deliver outstanding service every day. By sharing ideas, embracing change and supporting one another, we help drive the continued growth and success of our business and our customers.
Our Values
Every day we are guided by our values: Passion, Entrepreneurship, Excellence and Teamwork.
As part of DHL Group, we are proud of our culture and the opportunities we provide for our people.
We foster an environment where colleagues are encouraged to learn, develop and bring new ideas forward, while continuously improving the way we work and the service we deliver, never compromising our integrity and compliance.
Role Overview
Ensuring the accuracy of all costs and invoicing, therefore prioritising revenue protection for the CBS UK business, is the overriding purpose of this role. This involves maintaining a high level of attention to detail whilst working to tight, fixed, SLA deadlines, especially during month-end processing. Building a thorough understanding of creating and processing internal billing documents, at varied frequencies, to produce accurate and on time customer-facing invoices is key to performing this role well. This is alongside a diverse range of administrative tasks to support both internal stakeholders and CBS UK customers. Please note this is not a Finance role.
Key Responsibilities:
- Check invoices raised or received for accuracy. This includes validating incoming invoices against actuals.
- Set up new customer accounts.
- Be the first point of contact for billing/invoicing queries for customers, suppliers and internal stakeholders.
- Ensure customer rates are kept up to date, allowing for accurate billing.
- Support CBS UK colleagues with information upon request, as well as proactively updating relevant parties on billing / invoicing issues.
- Create and maintain ratecards and volume information for customers.
- Create customer proposal documents and Contracts using information provided by various sources (i.e. Account Manager, Pricing Team, Solutions designer, Transport Manager), ensuring the required approvals have been obtained.
- Perform root cause analysis on any issues or discrepancies identified, escalating to your line manager where required and monitoring through to completion.
- Issue monthly credit notes as requested by CBS UK Claims Team.
- Maintain customer database/mailing lists.
- Work closely with Credit Control to ensure payment of invoices.
- Gain a thorough understanding of all the various products and services available to CBS customers.
Skills and Experience:
- Comprehensive Microsoft Office knowledge is essential, especially Excel.
- Proficient in analysing and summarising large volumes of data in Excel
- Excellent level of numeracy.
- Structured in approach with high attention to detail.
- Ability to multitask and be calm under pressure to meet deadlines whilst ensuring accuracy.
- Confident to work within a fast-paced environment.
- Trustworthy and discreet in handling sensitive information.
- Flexibility to handle changing priorities / daily tasks and workloads.
Benefits:
- A competitive salary
- Generous holiday entitlement
- Pension scheme which includes life assurance
- Access to professional employee assistance and wellbeing programme
- A competitive package of voluntary benefits including retail, entertainment, gym membership, cycle to work scheme, and many more discounts
- Training and Development opportunities with a strong focus on internal promotion
HOURS/SHIFT PATTERN: Monday – Friday 09:00am to 5.30pm (37.5 hours per week)
REPORTS TO: Commercial & Implementation Manager
Please note: Due to the nature of our business we are regulated by the CAA (Civil Aviation Authority), therefore it is compulsory for all applicants once offered employment to provide a full 5-year employment history. Additional to this we are required to carry out a Criminal Record Check.
What’s Next?
If you would like to be considered for this position, then please apply via our careers website with a copy of your CV outlining your experience to date and suitability for the role.
DHLis the leading global brand in the logistics industry. Our DHL divisions offer an unrivalled portfolio of logistics services ranging from national and international parcel delivery, e-commerce shipping and fulfillment solutions, international express, road, air and ocean transport to industrial supply chain management. DHL connects people and businesses securely and reliably, enabling global sustainable trade flows.
Our culture is focused on personal commitment – to our customers, to each other, to our communities and to the environment. We reward excellent work and we nurture the talents of our employees. This enables you as an employee to develop your expertise and your career in different areas or divisions – and even in other countries.
We are committed to creating a workplace that ensures mutual respect and is focused on results. We hire talented people from all backgrounds – irrespective of gender, disability, nationality, ethnicity, social background, religion and beliefs, age or sexual orientation and identity. Diversity enriches our workplace, drives our success, and helps us deliver excellence.