Senior Performance Manager
HSBC · Shanghai
GCOO - Asia & Middle East COO
Our GCOO organisation is critical for HSBC. This team partners closely with business teams to drive simplification and deliver exceptional customer outcomes in Asia and the Middle East region which covers 26 markets, 600+ offices and branches, and more than 140,000 employees. By strengthening our control environment and enhancing risk management, we drive operational excellence and enable the bank to deliver focused and sustainable growth in this super-region.
We are currently seeking an experienced professional to join our team.
In this role, you will:
The role provides the Head of Performance with dedicated, forward thinking, strategic and operational management support, including but not limited to management of cross-GCOO and cross-department activities, interacting with and influencing senior leadership, providing operational management activities for GCOO in the market.
The key aspects of this role:
- Provides business management and operational management support to the Head of Performance (COO Office) and wide range of entity-level activities with continuous improvement across the market in related areas.
- Ensures the operational strategies and initiatives are designed with strong customer centric focus, enhancing the overall customer experience while ensure the compliance.
- Leading the team that provides business management / Performance utility services to the Global Business and Global Infrastructures including but not limited to Financial Management, Governance and Oversight, strategy execution, growth initiatives, branch network management and governance, third party management, Chop Management, fleet management, as well as strengthening client experience and staff development and engagement, this will include ensuring a consistent operating model; establishing a centralised client service utility.
- Drive COO project execution of global / regional specific programs in the region, supporting Group COO strategic actions’ execution.
- Ensure the operational efficiency, continuity and resilience of the internal operations, this is aligned with the overall Bank strategy.
- Coordinate with the relevant teams to track and escalate to the appropriate governance forum.
To be successful in the role, you should meet the following requirements:
- Highly adaptable, able to thrive in a fast-paced and result oriented environment.
- Strong relationship management, senior stakeholder management, interpersonal, communication skills; the ability to negotiate and influence across networks of matrixed stakeholders to manage stakeholders to one solution.
- Understanding of CIB Banking proposition, the financial services landscape and competitor developments.
- Knowledge and experience of being flexible and adaptable in an environment of constantly changing priorities, challenging bureaucracy and staying true to the values and strategy of the Group.
- Ensuring priority change is driven forward with pace, whilst setting and managing realistic expectations, which often means having hard conversations up front.
- Outstanding relationship management and influencing skills, with knowledge on when and how to re-prioritise, mitigate or escalate, and an ability to link themes, ideas and initiatives from across the Bank for optimal execution; and
- Outstanding organizational and planning skills.
- Strong sense of risk management and compliance.
You’ll achieve more at HSBC.
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Issued by HSBC Bank (China) Company Limited