Sales Manager_Personal Loan_0412_0552_1006843

Kotak Mahindra Bank · Telangana

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• Sales & P&L Driving: Deliver monthly, quarterly, and annual personal loan sales targets, revenue goals, and product profitability.
• Channel & DSA Management: Build, expand, and activate Direct Selling Agent (DSA) networks and external sourcing channels.
• Team Leadership: Recruit, train, mentor, and supervise sales executives and managers, tracking KPIs and driving field productivity.
• Risk & Compliance: Partner with credit and risk teams to maintain high portfolio quality, ensure audit compliance, and reduce first-time-right (FTR) rejections.
• Digital & Cross-Sell Adoption: Drive digital loan application journeys and cross-sell value-added services (VAS). [1, 2]

PB – Inbound JD

Key Responsibilities:

• Process cash deposits, withdrawals, check cashing, and fund transfers.
• Handle demand drafts (DD), mail transfers (MC), and vault/teller box custody.
• Balance cash drawers and reconcile daily tallies with zero error.
• Identify counterfeit currency and adhere to strict security/KYC guidelines.
• Spot basic customer needs and refer clients to branch representatives

AM / PAM CASA JD

• CASA Acquisition: Source New-To-Bank (NTB) Current and Savings Accounts adhering to quality, segment, and balance-criteria mix. [1, 2]
• Catchment Mapping: Work with branch managers to map local catchments, run corporate/residential campaigns, and generate customer referrals. [1, 2]
• Digital Onboarding: Guide and activate customers on mobile banking, net banking, and digital payment platforms. [1]
• Cross-Selling: Drive revenue throu

Elite / Platinum RM JD

• Client Retention & Trust: Act as the primary point of contact to handle day-to-day inquiries, build rapport, and ensure high levels of customer satisfaction. 
• Business Development & Sales: Identify new business opportunities, pitch products or services, and execute upselling or cross-selling strategies. 
• Issue Resolution: Investigate customer complaints, coordinate with internal teams (such as sales, marketing, or support), and resolve problems quickly. 
• Portfolio & Data Tracking: Monitor client account health, analyze trends, and maintain accurate records using CRM software (such as Salesforce, Zoho, or HubSpot). 
• Market & Product Knowledge: Stay updated on company offerings, industry trends, and competitor strategies

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