Customer Service Officer_O_WBG OPERATIONS (OPS)_0469_0631_1063025

Kotak Mahindra Bank · Mumbai

Key Responsibilities

Manage processing of Trade Finance products including:
- Letter of Credit (LC) Issuance, Advising, Amendment, Confirmation & Closure
- Bank Guarantees (BG) Issuance, Amendment & Invocation
- Import & Export Bills Processing
- Collection Bills and Documentary Credits
- Shipping Guarantees and Trade Loans
Ensure compliance with:
- UCP 600
- ISBP
- URDG
- FEMA Guidelines
- Internal RBI and Bank Policies
Monitor transaction processing within defined TATs and service levels.
Handle discrepancy management, client queries, exception approvals, and operational risk issues.
Liaise with Business, Relationship Managers, Compliance, Treasury, and Branches for smooth transaction execution.
Conduct periodic process reviews and implement process improvement initiatives.
Review operational MIS, productivity reports, audit observations, and compliance requirements.
Lead, mentor, and develop team members to achieve operational and service excellence.
Support internal and external audits and ensure closure of observations within timelines.

Eligibility Criteria

Graduate/Postgraduate in Commerce, Finance, Banking, or related field.
6–10 years of experience in Trade Finance Operations.
Strong knowledge of LCs, BGs, Import/Export transactions, SWIFT messages, and trade regulations.
Prior team handling experience preferred.

Key Skills