Coordinator, National Loaners - $28.15/hr
Stryker · Bloomington
Work Flexibility: OnsiteShift: Monday - Friday 8:30am-5pm
What you will do
As the Coordinator, National Loaners, you will be instrumental in making sure the field has the loaner kits they need, when they need them. You will allocate kits to surgical cases, keep inventory records accurate, and follow up with branches to get late kits back into circulation. You will play a direct role in ensuring the National Loaners team provides excellent customer service and meets key operational metrics. This role is the quarterback of the National Loaners team: case allocations, hotlist coordination, reroutes, and late kit recovery all run through you, and the team's results depend on your performance. When the Team Lead is out, you'll serve as the team's go-to, running huddles and keeping everyone aligned to the day's priorities.
- Allocate national loaner kits to surgical cases in WebOps based on case date, kit availability, and transit time
- Monitor open requests and case activity daily to resolve delays and shortages before they impact a case
- Manage the daily hotlist of kits needing same-day turnaround, coordinating with the Inbound and Outbound teams
- Maintain accurate kit, part, and location records in WebOps and SAP, including SAP transactions for kit moves, replenishment, and material changes
- Identify late loaners, send notifications to branches and service partners, and escalate unresolved kits per the team’s follow-up process
- Build relationships with branch operations, case coordinators, and sales reps as the primary point of contact for loaner requests, extensions, and reroutes
- Reinforce proper WebOps process adherence across the branch network and track repeat issues by branch
- Record daily performance metrics and support SAP-to-WebOps inventory reconciliations
- Track denial trends to identify kit shortages and support loaner pool sizing decisions
- Support new product launches, kit upgrades, and kits transitioning into National Loaners management, including allocation, rework, and system setup
- Support Inbound and Outbound teams during peak volume, including processing returns and shipping per carrier and dangerous-goods requirements
- Identify recurring process breakdowns and recommend improvements to leadership
- Serve as backup to the Team Lead, acting as the team's go-to resource for unique issues, leading Tier 1 and afternoon handoff huddles, and keeping the team aligned and clear on priorities when the Team Lead is out
What you need
Required
- High school diploma or equivalent
- 2+ years of experience in logistics, inventory control, customer service, or operations
- Working proficiency in Microsoft Office suite
- Proficiency in Excel (filters, lookups, pivot tables) and ability to learn new systems quickly
- Clear written communication, strong attention to detail, and persistence in following up on time-sensitive requests
Preferred
- Associate’s or Bachelor’s degree in supply chain, business, or related field
- Experience in medical device loaner, consignment, or field inventory operations
- Experience with SAP, WebOps, and/or Power BI
- Familiarity with batch/serial-controlled inventory
28.35/hr
Travel Percentage: 0%Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.Stryker Corporation will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.