Alpha Client Solution Manager - Managing Director

State Street · Quincy · $170,000–$267,500 (stated in the posting)

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Job Description

Who we are looking for

Qualified applicants should have a proven track record of aligning target business vision and requirements with enterprise solutions by collaborating with wider stakeholders including solution architects to identify business solutions to meet client and product outcomes, particularly in the context of a software business or professional services. Applicants should be at ease leading others with no hierarchical connection and should also be comfortable working in a high growth business, fast paced environment driving the firms strategy and product capabilities.

Why this role is important to us

The team you will be joining is a part of a global, cross-divisional group supporting State Street AlphaSM. State Street AlphaSM redefines the common definition of ‘alpha’ to mean powering better performance and outcomes at every point on the investment lifecycle and is the first open platform from a single provider that connects the front, middle and back office. It harmonizes data, technology and services across trusted providers to help our clients better manage their businesses. Join us if making your mark in an ever-changing, increasingly complex and competitive industry is a challenge you are up for.

What you will be responsible for

As Client Solution Manager you will be responsible for the identification, co-ordination of and managing solution delivery across all functional areas and product within STT. A successful Client Solution Manager must have a broad knowledge of asset management and solution architect principles. They must have a strategic mindset as well as be able to lead and develop their subordinates. The goal is to ensure every solution will be delivered successfully and add the highest possible value to the organization.

• Guide the Alpha Implementations to identify and solution deliverables in the target state model and operational workflows
• Assist in the design and delivery of a transformative end-to-end solution that will benefit both the Investment Servicer and Investment Manager
• Manage solution delivery coordination across functional areas, Inclusive of Front, Middle and Back Office
• Support approaches to build scalable and standardized solutions
• Influence, facilitate and drive decision making on deliverable resolution planning
• Connecting teams across disciplines to define Alpha-wide end to end solutions
• Review  Client requirements and help define the target state solution; identify and document Solutions for IT deliverable, as well as products on the delivery roadmap
• Engage directly with the Client and across internal disciplines, acting as a continuous liaison point throughout execution to triage and facilitate the resolution of deliverables
• Integrate solution builds and IT developments across all implementation phases following Client confirmation of solution outcomes
• Create the interface design, while gaining a deeper understanding of the Client's engagement protocols and requirements, making tactical decisions to bridge the time gap between current state and strategic implementations
• Discover ways to enhance efficiency and productivity of procedures and people
• Apply change, risk and resource management principles when needed
• Ensure Solution Management activities adhere to legal guidelines and internal policies
• Manage the relationship with the client and all stakeholders through the solution design and delivery phases

What we value

• Leadership and ability to bring together teams across various levels and disciplines within the organization 
• Ability to maintain a strong, balanced relationship with the client, ensuring their key requirements are mt while maintaining alignment with standard, scalable solutions
• Outstanding presentation, communication (oral & written), and relationship building skills across all levels of management. A detail-oriented disposition and clear, concise communication skills.
• Strong critical thinking, problem solving, decision making and relationship management skills 
• The Enterprise Culture traits and behaviors – Choose to own it, Break through Silos, Deliver results through integrity, Do Better Every Day, Care for colleagues, clients and community 

Education & Preferred Qualifications

• Strong understanding of financial markets and investment management processes, including back office functions

• Degree qualified with a financial or analytical discipline preferred, or relevant experience within the financial services industry  

• Proficient with Excel and PowerPoint.
• Experience in Agile software development, Systems Thinking, and/or professional services is an asset.
• Familiarity with Jira and Confluence
• Willingness and ability to travel.

About State Street

What we do. State Street is one of the largest custodian banks, asset managers and asset intelligence companies in the world. From technology to product innovation, we’re making our mark on the financial services industry. For more than two centuries, we’ve been helping our clients safeguard and steward the investments of millions of people. We provide investment servicing, data & analytics, investment research & trading and investment management to institutional clients.

Work, Live and Grow. We make all efforts to create a great work environment. Our benefits packages are competitive and comprehensive. Details vary in locations, but you may expect generous medical care, insurance and savings plans among other perks. You’ll have access to flexible Work Program to help you match your needs. And our wealth of development programs and educational support will help you reach your full potential.

Inclusion, Diversity and Social Responsibility. We truly believe our employees’ diverse backgrounds contribute to our success.

Salary Range:

The range quoted above applies to the role in the primary location specified. If the candidate would ultimately work outside of the primary location above, the applicable range could differ.

Employees are eligible to participate in State Street’s comprehensive benefits program, which includes: our retirement savings plan (401K) with company match; insurance coverage including basic life, medical, dental, vision, long-term disability, and other optional additional coverages; paid-time off including vacation, sick leave, short term disability, and family care responsibilities; access to our Employee Assistance Program; incentive compensation including eligibility for annual performance-based awards (excluding certain sales roles subject to sales incentive plans); and, eligibility for certain tax advantaged savings plans.

For a full overview, visit https://hrportal.ehr.com/statestreet/Home.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

Discover more information on jobs at StateStreet.com/careers

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Job Application Disclosure:

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

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