SR Manager Operations

Universal Logistics · Memphis

Are you looking to join a dynamic team that provides its people with the tools to be successfull and opportunities to grow?
Universal Logistics is a leading provider of customized transportation and logistics solutions, offering a comprehensive suite of services including transportation, value-added, intermodal, and specialized services utilized throughout entire supply chains.
Universal has immediate career opportunities in your area. Apply today to become part of the Universal team!

Parsec, LLC, a subsidiary of Universal Logistics Holdings, Inc., is a leading provider of contract intermodal management services throughout North America. Since 1949, Parsec has built an integrated network of experienced professionals, advanced equipment, and operational expertise focused on safely and efficiently moving freight for some of the largest transportation and logistics providers in the industry.

This position is based in Memphis, Tennessee, supporting Canadian National Railway (CNRR) and key customers including J.B. Hunt. The Memphis terminal processes more than 100,000 lifts annually and plays a critical role in the movement of freight throughout the United States and Canada. The operation runs 24/7 and is responsible for lift operations, container and chassis management, yard operations, inventory control, and equipment utilization.

We are seeking an aggressive, forward-thinking, and highly motivated Operations Supervisor to lead daily terminal operations in a fast-paced intermodal environment.

Responsibilities

Supervise day-to-day intermodal terminal operations, ensuring freight is handled safely, efficiently, and in accordance with customer expectations.
Lead and develop terminal personnel while promoting a culture focused on safety, accountability, and productivity.
Coordinate inbound and outbound train activities to ensure containers, chassis, and equipment are processed efficiently.
Monitor yard inventory, equipment utilization, and container movement throughout the terminal.
Ensure compliance with company policies, railroad requirements, and safety regulations.
Conduct employee coaching, performance management, training, and development activities.
Monitor operational KPIs, including dwell time, on-time release, safety performance, and equipment availability.
Allocate labor, equipment, and resources based on daily workload and train schedules.
Partner with customers, railroad representatives, mechanics, and terminal leadership to resolve operational challenges.
Maintain accurate operational records, reporting, and daily shift documentation.
Support continuous improvement initiatives focused on operational efficiency, service performance, and cost control.
Respond to operational issues in real-time and make decisions that support customer service and terminal performance.

Qualifications

2+ years of leadership experience in intermodal, transportation, logistics, warehousing, railroad, shipping, or terminal operations.
Previous supervisory experience leading hourly employees in a fast-paced operational environment.
Strong understanding of safety practices and operational compliance.
Experience managing productivity, labor planning, and performance metrics.
Ability to work in varying weather conditions and outdoor environments.
Strong problem-solving and decision-making skills.
Effective oral and written communication skills.
Proficiency in Microsoft Office and operational reporting systems.
Experience with rail, intermodal, trucking, yard management, or container operations preferred.
Associate's or Bachelor's Degree preferred but not required.

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