Senior Manager and Team Lead, Credit Risk, Retail

Scotiabank · Mississauga

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Requisition ID: 277609 

Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

Leads and oversees Adjudication Centre of Expertise/Global Operations in Canada ensuring business strategies, plans and initiatives are executed / delivered in compliance with governing regulations, internal policies and procedures.

ACE’s role is to review credit applications requiring an exception for Retail Branches, Private Banking, Indirect Mortgage and Indirect Auto, Small Business (Branch, Health Care & Professional Banking, and Agriculture). ACE enables superior credit adjudication experience for customers, employees, and partners that is aligned to the Risk Framework of the Bank.

The Senior Manager and Team Lead, Credit Risk leads a team within ACE and is accountable for translating business strategy into clear priorities, sustained operational performance and a strong risk culture. The incumbent owns outcomes across the team, anticipates emerging risks and capacity pressures, and works across channels to support One ACE and broader Canadian Banking objectives.

The incumbent manages the team by exercising expert credit judgement, providing quality credit exception decisions, and supporting team members in further development of credit skills.  The incumbent champions and adapts to significant complexities in credit decision-making. The incumbent is responsible for ensuring efficient and effective use of resources to ensure consistent and timely decisions that reflect a high quality of customer service.  Decisions credit requests within the risk framework of the Bank while adhering to Bank policy and established exception authority.

The incumbent will manage and oversee key priorities which include Lean management activities, mentorship, formal coaching, employee development, assessment and review of Escalations and Appeals, as well as Partner interaction.

Is this role right for you? In this role you will:   

• Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge.

Leads an assigned group of Managers, Credit Risk by:

• Establishing clear, measurable performance and behavioural expectations; using data and direct observation to monitor progress, distinguish root causes from explanations, and intervene early when results or risks are off track
• Providing timely, candid and actionable coaching that builds judgement, accountability and capability; adapting the approach to the individual and following through to confirm sustained improvement
• Identifying behavioral and functional skill gaps and working with team members to develop and implement action plans
• Leading change with clear context and disciplined execution, constructively challenging where appropriate while ensuring agreed changes are adopted and sustained
• Leading by example in all employee & Partner interactions in the areas of communication, service delivery and Partner relationships
• Leading the development, mentorship and performance management of Managers, Credit Risk as required.
• Recruiting, hiring and promoting team members in order to support Career Development and meet department needs

Provide high quality and in-depth credit decisions by:

•    Effectively analyzing partner requests, complex application information and associated documents

•    Ensuring consistent application of policies and processes to credit decisions, including adherence to regulatory requirements

•    Exercising expert credit judgement and skills in approving and declining credit applications within established limits

•    Ensuring accurate and complete documentation of rationale for every credit decision; including the assessment of the applicable 5 Cs of credit.

•    Presenting sound and effective recommendations on credit requests above established limits.

Deliver an effective and timely customer experience by:

• Ensuring all partner interactions are professional, respectful, and value added
• Provide recommendations, alternatives or restructure credit requests, as appropriate, within the risk appetite of the Bank
• Provides coaching, direction and guidance to team and partners relating to credit applications as required
• Acting with a sense of urgency in response to partner requests and inquiries to assist in meeting customer needs and expectations

Contribute to ACE objectives/commitments by:

• Delivering against established ACE Service Level Agreement targets by:
  • • Consistent achievement of team KPI target as established
    • Proactively managing workforce capacity, queues and priorities; surfacing emerging risks early, with practical options, so the leadership team can rebalance work and protect client and partner commitments
    • Responding promptly and effectively to credit requests and concerns
    • Support and ensure resources are available and scheduled for Deal Support (Contact Centre Internal to ACE) in partnership with Sr Manager Deal Operations Support and Delivery.
    • Participate in call reviews and coaching as it relates to the quality of calls in Deal Support as required.
• Owning continuous improvement from problem definition through implementation and benefit validation; engaging team members in solutions, simplifying work, reducing rework and ensuring improvements are durable
• Effectively contributing to doing it right the first time
• Leading by example in all interactions; communication, service delivery and relationship management

Optimizing Risk and Return by:

• Ensuring decisions are replicable and transparent with appropriate diarized rationale
• Being accountable for team/individual positive trending of Adjudication Review
• Champion clarity and risk-based policy improvements across all products.
• Making loan decisions within approved lending limits and ACE Limits and Exception Authorities as documented
• Identifying and escalating any identified issues (e.g. Anti-Money Laundering-AML; Privacy; Know Your Customer-KYC; Compliance)
• Operating within the Bank’s risk framework
• Using operational, quality and client-experience data to identify trends, test assumptions and take timely action; communicating concise conclusions, risks, decisions and required actions to leadership and stakeholders

Contribute to Personal and Team development by:

• Promoting a positive work environment that enhances employee satisfaction
• Active participation in personal development and functional learning as established
• Taking action on feedback received and embrace and implement change
• Looking beyond the assigned portfolio to collaborate across channels, strengthen One ACE outcomes, develop future leaders, and build trusted relationships with Risk, Banking and operational partners
• Providing clear direction to the team on performance and quality
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.

• Creates an environment in which his/her team pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.

• Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment and using a coaching mindset and behaviours; communicating vison/values/business strategy; and, managing succession and development planning for the team.

Dimensions:

The incumbent is required to complete daily responsibilities with minimal supervision, utilizing initiative, experience and knowledge.

Authority/Decision making/Direction received:   

• The incumbent adjudicates credit applications within the framework of Bank policy in addition to exceptions and lending limits as outlined in the ACE Approval Limits & Exception Authorities document and an individual ‘Discretionary Lending Limit’ letter.
• When applicable, for adjudicating centralized Small Business Credit Reviews, additional authority is outlined in the Credit Review Unit Handbook
• The incumbent primarily adjudicates within the framework of Bank policies and credit procedures

Do you have the skills that will enable you to succeed in this role?  We’d love to work with you if you have: 

The incumbent must have the following key competencies:

• A comprehensive knowledge of the Bank’s products and services;
• An expert understanding of Bank lending policies and procedures, financial analysis, risk assessment techniques, credit structuring, collateral and security documentation and registration, collection, regulatory, related legislation and accounting practices;
• Proven credit judgement and the ability to fully analyze Financial Statements
• Strong analytical and problem resolution skills;
• Proven ability to manage conflicting priorities
• Expert management, coaching and performance management skills
• Knowledge of all relevant systems as applicable to the ACE unit, including Moody’s R/A where required.
• Thorough knowledge of The Bank’s Regulatory and Compliance requirements as they relate to credit granting, including Privacy, Anti-Money Laundering (AML)/Anti-Terrorist Financing; and Know Your Customer (KYC) requirements
• Good understanding of the Bank’s credit culture
• Effective communication (written and verbal) and interpersonal skills are necessary for professional interactions with direct reports, customers, partners and business lines to ensure a high level of credibility
• Must be organized and be an effective decision maker to meet the demands of a high-volume environment
• Strong team leader and skillful in developing harmonious relationships with Unit team members and stakeholders
• Experience in working within a Lean environment is an asset

Working Conditions:

• Hours of Operation: 8:00 a.m. – 8:00 p.m., Monday to Saturday. Saturday shifts are required on a rotational basis. 
• Work in a standard office-based environment; non-standard hours are a common occurrence.  Limited travel domestically.

In addition to French, the successful candidate must also have sufficient knowledge of English, as the work involves interacting and collaborating regularly with groups and individuals based in Toronto, as well as constantly interacting with other people, including clients, who speak English, locally and elsewhere. 

Location(s):  Canada : Ontario : Mississauga || Canada : Quebec : Anjou 

Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.  

At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our  Recruitment team know. If you require technical assistance, please click here. Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.

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