Identity & Access Management (IAM) Lead _Lead Technology Specialist

Caterpillar · Bengaluru

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Job Description:

Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Your Impact Shapes the World at Caterpillar Inc

When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Job Summary

We are seeking a skilled Identity & Access Management (IAM) Lead _Lead Technology Specialist to join Infrastructure Services -CAT IT Division

The Identity & Access Management (IAM) Lead is responsible for leading the daily execution of Identity and Access Management operations while providing technical guidance and operational oversight to a team of IAM analysts and engineers. This role serves as a subject matter expert across identity governance, access administration, privileged access management, authentication, authorization, and identity lifecycle processes.

The IAM Lead works closely with the IAM Manager, cybersecurity teams, infrastructure teams, application owners, and business stakeholders to ensure secure, compliant, and efficient delivery of IAM services. The position combines technical expertise, team leadership, process governance, and continuous improvement responsibilities to support enterprise cybersecurity objectives

The preference for this role is to be based out of Whitefield PSN Office, Bangalore -KA

What you will do

IAM Operations & Service Delivery

 Lead day-to-day IAM operational activities including:

• User provisioning and deprovisioning
• Joiner, mover, and leaver (JML) processes
• Access requests and approvals
• Access certifications and periodic reviews
• Privileged Access Management (PAM)
• Identity lifecycle management
• Authentication and authorization services
  • Monitor IAM service queues and ensure timely processing of requests in accordance with SLAs.
  • Manage escalation and resolution of IAM-related incidents and service issues.
  • Partner with application and infrastructure teams to troubleshoot access-related challenges.
  • Ensure compliance with established access management procedures and controls.

Technical Leadership

• Serve as the technical lead and subject matter expert for IAM technologies, processes, and controls.
• Provide guidance and mentoring to IAM analysts and engineers.
• Review and validate complex access requests, role assignments, and privileged access activities.
• Support IAM platform administration, configuration, integration, and troubleshooting activities.
• Assist in evaluating and implementing IAM enhancements, upgrades, and new technologies.
• Drive standardization of IAM processes and operational procedures.

Governance, Risk & Compliance

• Support access governance activities including certification campaigns, segregation of duties reviews, and audit readiness.
• Collaborate with cybersecurity, risk, compliance, and audit teams to address findings and remediation activities.
• Ensure execution of IAM controls in accordance with security policies and regulatory requirements.
• Assist in maintaining IAM documentation, procedures, standards, and control evidence.
• Identify control gaps and recommend improvements to strengthen access governance.

Continuous Improvement & Automation

• Identify opportunities to automate manual IAM processes and improve operational efficiency.
• Support IAM modernization initiatives and strategic projects.
• Assist in developing workflows, role models, access governance processes, and reporting capabilities.
• Participate in defining IAM operational metrics, dashboards, and service performance indicators.
• Recommend process improvements that enhance security, user experience, and operational effectiveness.

Stakeholder Engagement

• Act as a primary point of contact for IAM operational activities and escalations.
• Collaborate with business units, application owners, HR, cybersecurity, and infrastructure teams.
• Communicate issues, risks, and operational status to IAM leadership.
• Support stakeholder education and adoption of IAM policies, standards, and best practices.

Leadership Responsibilities

• Provide day-to-day direction and work prioritization for IAM analysts and engineers.
• Assist the IAM Manager with workload planning and resource allocation.
• Support onboarding, training, and development of team members.
• Conduct knowledge-sharing sessions and promote technical skill development.
• Act as a backup to the IAM Manager when required.

 What you will have 

• Bachelor's degree in Information Technology, Cybersecurity, Computer Science, or a related field.
• 8+ years of experience in Identity & Access Management, Cybersecurity, or Information Security.
• 6+ years of experience leading technical teams, projects, or IAM operational functions.

Strong understanding of:

• Identity Governance & Administration (IGA)
• User Lifecycle Management
• Role-Based Access Control (RBAC)
• Access Certifications and Reviews
• Privileged Access Management (PAM)
• Active Directory / Microsoft Entra ID
• Single Sign-On (SSO)
• Multi-Factor Authentication (MFA)
• Federation Services
• Directory Services and Authentication Technologies
  • Experience supporting IAM operations in large enterprise environments.
  • Strong troubleshooting, analytical, and problem-solving skills.
  • Strong verbal and written communication skills.

• Ability to manage multiple priorities in a fast-paced environment
• This position requires candidate to work a 5-day -a -week schedule in the office.
• Shift Timing:01:00-10:00PM IST

Preferred Qualifications

• Industry certifications such as Security+, SC-300, CISSP, CISM, CIAM, or other IAM-related certifications.

 Hands-on experience with:

• SailPoint
• Saviynt
• CyberArk
• Microsoft Entra ID
• Okta
• Ping Identity
• BeyondTrust or other PAM solutions

• Experience with IAM automation, workflow development, and integration technologies.
• Experience supporting audit and regulatory compliance initiatives.
• Experience working within Agile and product-oriented operating models.
• Experience supporting global enterprises and geographically distributed teams.

Skills desired:

Technical Excellence: Knowledge of a given technology and various application methods; ability to develop and provide solutions to significant technical challenges.
Level Extensive Experience:

• Advises others on the assessment and provision of all technical solutions.
• Engages appropriate subject matter resources to effectively resolve technical issues.
• Mentors others to enhance their technical competence and its application to achieve more effective technical solutions.
• Coaches others in promoting, defining, analyzing, and providing superior technical solutions to business problems.
• Provides effective solutions to moderate technical challenges through strong technical competence, effectively examining implications of events and issues.
• Assumes accountability for personal technical performance and holds others responsible for theirs.

Technology Advising: Knowledge of effective advisory methods and ability to provide valued information and advice to clients regarding products, technologies, services and solutions for a specific technology domain.
Level Extensive Experience:

• Collaborates with an extended professional technology network to help clients effectively identify, plan for and accomplish technology objectives.
• Supervises others in advising a range of clients across a myriad of products, technologies, services and solutions in a relevant technology domain.
• Identifies and evaluates emerging technologies and advises clients regarding their potential business impacts.
• Effectively consults with and conveys technology concepts, business impacts and other advice to senior client levels.
• Trains others in developing technology business, channel management and client coaching.
• Leverages formal certifications in mastery of multiple areas of technology in demonstrating credibility for client consulting.

Emerging Technologies: Knowledge of emerging technologies; ability to design, apply and evaluate new information technologies for business environments.
Level Working Knowledge:

• Assists in comparing business performance before and after the implementation of new information technologies.
• Participates in the integration of new information technologies with an organization's existing system.
• Decides on short-term, daily business needs for the design of information technologies.
• Coordinates the design, application and evaluation process for new information technologies.
• Adheres to organizational policies related to information technology usage.

Hardware Infrastructure: Knowledge of computer architecture and systems programming; ability to design, build and integrate IT hardware into multi-platforms for the organization.
Level Expert:

• Leads in the design of IT hardware to meet organizational needs.
• Develops policies and processes associated with the implementation of IT hardware.
• Leads in the integration of IT hardware for other platforms within the organization.
• Elaborates on key issues and solutions during the hardware design, implementation and integration process.
• Improves the functionality of an organization's IT hardware.
• Monitors new IT hardware technologies provided by vendors.

Requirements Analysis: Knowledge of tools, methods, and techniques of requirement analysis; ability to elicit, analyze and record required business functionality and non-functionality requirements to ensure the success of a system or software development project.
Level Extensive Experience:

• Plays an active or leading role in recording and storing requirement documents in various forms.
• Ensures the successful completion of all major activities, tasks and deliverables pertaining to the requirement analysis stage.
• Supervises the advanced use of requirements analysis tools and services, including prototyping and use cases.
• Produces detailed functional and information requirements models and documentation.
• Trains others on requirements walkthroughs and quality reviews.
• Utilizes automated diagramming tools to ensure traceability of requirements.

Systems Software Infrastructure: Knowledge of computer architecture and system software interaction; ability to design and build a fundamental architecture of operating systems, database management systems, communications protocols, compilers and other development tools.
Level Extensive Experience:

• Designs and implements software infrastructure and core technologies.
• Develops software architecture and data management policies and procedures.
• Resolves issues regarding the implementation of heterogeneous open systems.
• Evaluates the management of software configuration facilities and practices.
• Coaches on the essential elements of software architecture, platforms and products.
• Facilitates internal and external cooperative and distributed alignment and processing of systems software infrastructure.

Technical Troubleshooting: Knowledge of technical troubleshooting approaches, tools and techniques; ability to anticipate, recognize, and resolve technical issues on hardware, software, application or operation.
Level Extensive Experience:

• Emphasizes the business impact of failure and the criticality and timing of needed resolution so that problems can be avoided in the future.
• Creates trouble reports for all issues found and reviews solutions for completeness and correctness.
• Directs the resolution of communications problems in multi-vendor environments.
• Resolves a variety of hardware, software, and communications malfunctions.
• Coaches others on advanced diagnostic techniques and tools for unusual or performance-related problems.
• Facilitates the distribution of releases reports and correction packages to departments or clients.

Technical Writing/Documentation: Knowledge of technical writing; ability to write technical documents such as manuals, reports, guidelines or documents on standards, processes and applications.
Level Expert:

• Directs the design and production of a full spectrum of written technical materials.
• Provides insight into multiple documentation tools, techniques and delivery mechanisms.
• Plays a leadership role in supporting the analysis, design and development of a documentation solution.
• Leads the design and development of high-impact, wide-audience documentation systems.
• Predicts industry and marketplace trends regarding documentation tools and techniques.
• Monitors the effectiveness of existing tools and techniques and implements improvements.

What you will get:

• Work Life Harmony
• Earned and medical leave.
• Relocation assistance

Holistic Development

• Personal and professional development through Caterpillar ‘s employee resource groups across the globe
• Career developments opportunities with global prospects

Health and Wellness

• Medical coverage -Medical, life and personal accident coverage
• Employee mental wellness assistance program

 Financial Wellness

• Employee investment plan
• Pay for performance -Annual incentive Bonus plan.

 Additional Information:

Caterpillar is not currently hiring individuals for this position who now or in the future require sponsorship for employment visa status; however, as a global company, Caterpillar offers many job opportunities outside of the U.S. which can be found through our employment website at www.caterpillar.com/careers

Posting Dates:

Caterpillar is an Equal Opportunity Employer.  Qualified applicants of any age are encouraged to apply

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