Risk Management Manager

Wyndham Hotels & Resorts · Orlando area

Apply on the company website

We Put the World on Vacation

As a strategic function, the Risk Management Manager will play a key role in Travel + Leisure Co.’s risk management program by identifying, analyzing and communicating risks that affect Travel + Leisure Co.’s business.  The role provides enterprise-wide support for insurance placement, contractual risk transfer, casualty claims management, loss mitigation strategies, and risk financing activities to protect financial integrity, regulatory compliance, and operational continuity.

The Manager will have ownership of the department’s contract review process and will support the Senior Director with Travel + Leisure Co.’s enterprise-wide risk management program as needed. In this capacity, the Manager manages relationships with insurance brokers, assists in preparation and presentations for annual insurance renewals, leads renewal negotiations, collaborates with internal partners and stakeholders, and proactively helps prevent, reduce, and mitigate claims across the organization. The role is also expected to lead remediation efforts to address underlying issues and control deficiencies that could result in future claims, thereby strengthening the Company’s long-term risk profile.

This role would consist of the direct management and leadership of external claims professionals dedicated to support guest (GL) liability, automobile liability, and other third-party claims globally. On a secondary level, this position will provide oversight, guidance and authorization of claim-related financial transactions for third-party claims administrators. In partnership with the T+L Litigation team, this position will also provide insurance claim support for litigated tort cases arising from the managed HOA program. This role will interact across the organization on a variety of risk management issues.

How You'll Shine:

• Corporate Insurance & Risk Financing - Assist in the placement, administration, and management of global insurance programs including general liability, workers’ compensation, auto liability, professional liability, cyber, environmental, foreign liability, director & officer, umbrella/excess, crime, employment practice, and fiduciary liability. Participate in the planning and execution annual insurance renewals, including preparation of underwriting submissions, development of renewal strategies, coordination of internal stakeholders, and market negotiations with brokers and carriers.  Manage insurance brokers, coverage counsel, carriers, and consultants to ensure competitive program structures, appropriate coverage terms, and favorable economics.  Analyze insurance program structures, retentions, deductibles, and limits and recommend alternative risk financing strategies aligned with business objectives. Track, fulfill and monitor Certificates of Insurance requests.  Fulfill auto ID card requests and support the fleet and drivers’ schedules by adding or deleting vehicles and/or drivers when required.
• Casualty Claims Management - Lead casualty claims programs globally, including general liability, automobile liability, and management liability claims. Coordinate claims triage with internal and external resources.  Provide oversight of claims investigations to facilitate improved claims outcomes. Establish governance and performance expectations for TPAs, external legal, and claims professionals. Oversee litigation strategy, manage reserves and defense spending, and conduct claim reviews, trend analysis, and root-cause assessments.  Work with internal and external resources to develop a repeatable process for auditing TPAs.  Conduct periodic audit of TPA performance. Partner with internal and external RMIS team to ensure data integrity and accurate reporting. Ensure timely internal and external communication for high-severity, high-profile, or emerging claim issues.
• Enterprise Risk Management & Risk Mitigation - Support the Senior Director with enterprise risk management initiatives, including risk identification, assessment, mitigation planning, and reporting. Collaborate with internal stakeholders to identify emerging risks and lead remediation and corrective action plans to prevent losses and strengthen controls.  Lead claims reviews with key internal customers to identify areas of improvement and loss mitigation.  Develop and implement risk management training programs for internal customers.

• Collaboration & Advisory Support - Serve as a trusted advisor to Finance, Legal, Compliance, HR, Safety, Operations, and senior leadership on risk management issues. Support M&A activities through insurance and claims due diligence and post-acquisition integration.
• Contract Review & Contractual Risk Transfer - Own and administer the department’s contract review process. Review, negotiate, and approve insurance, indemnification, and liability provisions in contracts and operating agreements. Establish standards and playbooks for contractual risk transfer and provide guidance to Legal, Procurement, Operations, and business teams.  Provide education and counsel on new ventures and business opportunities. 

Travel Requirements

• Approximately 25% travel, as business needs require.

What You'll Bring:

• Bachelor’s degree in risk management, business administration, economics, finance, accounting, or a related field required. Master’s or JD degree preferred.
• Professional certifications such as CPCU, AIC, ARM, RIMS-CRMP, or equivalent strongly preferred
• Extensive knowledge of corporate insurance, risk financing, and claims management
• Proven leadership, negotiation, and strategic planning skills
• Demonstrated ability to manage complex, high severity claims and insurance programs
• Excellent written and verbal communication skills
• Advanced presentation skills preferred
• Ability to work cross-functionally and influence senior leadership and business partners
• Risk management information systems (RMIS)
• Claims management platforms
• Intermediate to advanced proficiency in Microsoft Office (Excel, PowerPoint, Word)
• Minimum of 5 years of progressive experience in risk management, law, corporate insurance, or casualty claims
• Experience managing large, complex insurance programs and claim portfolios

Experience equivalent to the education requirement may be accepted in lieu of formal education.

How You'll Be Rewarded:

We offer a diverse range of comprehensive health and welfare benefits to associates who work 30 or more hours per week to meet your needs and support you throughout your career with us. Certain benefits may be available to associates working fewer hours where required by applicable law. Travel + Leisure Co. benefits include:

Note: Temporary and/or seasonal associates are ineligible for Paid Time Off.

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan
• Voluntary income protection benefits
• Wellness program (subject to provider availability)
• Employee Assistance Program

Where Memories Start with You

Hospitality is at the heart of all we do at Travel + Leisure Co. Here, you’ll find an inclusive environment where we deliver excellence and take time to have fun, celebrate together, and support one another. We're always looking ahead to what’s next and how we can strengthen our business, its neighboring communities, and the customer experience. Join our global team and build a career where memories start with you.

We are an equal opportunity employer, and all applications will be considered for employment without attention to their membership in any protected class. If you require any reasonable accommodation to complete your application or any part of the recruiting process, please email your request to MyCareer@travelandleisure.com, including the title and location of the position for which you are applying.

More jobs at Wyndham Hotels & Resorts · Risk jobs in Orlando Area