Vice President, Wealth Management Loan Servicing
JPMorgan Chase · Chicago
Make a direct impact on the day-to-day performance of a loan portfolio by leading a team that keeps servicing accurate, controlled, and client-focused. In this role, you will guide execution, strengthen processes, and solve complex issues with urgency and care. You will also help develop talent and build a culture of accountability and continuous improvement.
Job summary
As a Loan Servicing Manager III in the Loan Servicing team, you will lead a group of specialists responsible for accurate and timely servicing across a loan portfolio. You will interpret loan documentation, manage priorities and deadlines, and partner with key stakeholders to resolve issues and reduce operational risk. You will drive continuous improvement while coaching and developing future leaders.
Job responsibilities
- Oversee the interpretation of loan documents to support accurate and timely loan servicing
- Lead a team of loan servicing specialists by setting clear expectations, driving performance, and reinforcing a continuous improvement culture
- Resolve complex issues by applying conflict management skills across internal teams and external stakeholders
- Execute strategic planning to improve servicing outcomes, strengthen controls, and align work to longer-term operational objectives
- Coach and develop future leaders through mentorship, feedback, and skill-building support
Required qualifications, capabilities and skills
- 7 years of experience managing loan servicing operations, including interpreting loan documents and managing servicing deadlines
- Experience leading teams in a financial services environment with accountability for quality, timeliness, and performance outcomes
- Demonstrated experience resolving complex issues through effective conflict management with internal teams and external stakeholders
- Experience contributing to operational planning and making decisions that improve servicing execution and risk outcomes
- Experience mentoring and developing others through coaching, feedback, and structured skill development
Preferred qualifications, capabilities and skills
- Strong organizational skills to perform effectively in high-volume, fast-paced, deadline-oriented environments while meeting service level agreements
- Demonstrated ability to deliver feedback, mentor, and coach others to support development and high performance
- Proficiency in developing quantitative reports to analyze performance and support data-informed decision-making
- Experience managing multiple teams and people leaders with effective coordination across groups
- Experience ensuring timely delivery and execution of daily controls while meeting key performance indicator targets
- Experience leading teams through the adoption of artificial intelligence-enabled analytics, workflow automation, or intelligent process tools to improve operational efficiency and accuracy, reduce manual effort, and support consistent, well-controlled execution through coaching, change adoption, and continuous improvement
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans
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