Asset Management - Client Service Transformation Lead - Vice President

JPMorgan Chase · Hong Kong

Join a team shaping the future of client service across APAC. This role offers the opportunity to lead strategic transformation initiatives, improve the end-to-end client lifecycle, and deliver scalable solutions across business, product, technology, operations, data, and control functions. You will help simplify processes, strengthen controls, and enhance the client experience through digital, data, and operating model change.

Job Summary

As a Vice President in APAC Client Service organization, you will shape and execute the regional transformation agenda, taking complex initiatives from opportunity identification and prioritization through design, delivery, adoption, and transition to business-as-usual. You will operate at the intersection of Client Service, Product, Technology, Operations, Data, and Control functions, combining transformation leadership, product ownership, business analysis, and operating-model design to deliver measurable client and business outcomes.

Job Responsibilities

Own the APAC Client Service transformation roadmap, translating strategic priorities, client feedback, and operational pain points into a sequenced portfolio of initiatives.
Lead complex, cross-functional programs end-to-end, with accountability for scope, milestones, dependencies, risks, implementation readiness, and measurable outcomes.
Balance longer-term strategic change with practical, tactical solutions that can deliver near-term improvements.
Act as Transformation Product Owner where appropriate by defining the vision and success measures, prioritizing the backlog, refining requirements, and aligning delivery to business and end-user needs.
Represent the voice of APAC Client Service with global Product Owners and Technology teams, ensuring regional requirements are reflected in global roadmaps and delivery plans.
Design scalable operating models and reengineer end-to-end processes to simplify workflows, reduce manual touchpoints, clarify ownership, and strengthen controls.
Champion digital, data, workflow, automation, and responsible AI opportunities that improve query management, onboarding, self-service, management information, and client experience.
Build senior stakeholder alignment and lead governance, executive communications, change management, training, adoption tracking, and business-as-usual transition.
Partner with Risk, Legal, Compliance, and Control functions to ensure solutions meet policy, regulatory, and operational risk requirements.
Support BAU and business management activities, including management metrics, governance, control reviews, and other business priorities.

Required Qualifications, Capabilities, and Skills

Bachelor’s degree in any discipline and a minimum of eight years of relevant experience in asset management, financial services, transformation, product ownership, program management, or business analysis.
Proven track record delivering strategic change in a complex, matrixed, and regulated environment, with strong knowledge of the asset management client lifecycle and Client Service operating model.
Advanced capabilities in roadmap development, prioritization, requirements analysis, process and operating-model design, governance, testing, implementation, and benefits realization.
Exceptional stakeholder management, influencing, analytical, and executive communication skills, with the judgment to navigate ambiguity and competing priorities.
Strong technology and digital fluency, including effective partnership with Product, Technology, and Data teams, as well as advanced proficiency in Microsoft Office.

Preferred Qualifications, Capabilities, and Skills

Relevant professional qualification such as PMP, PRINCE2, Agile, Scrum, or Product Owner certification.
Experience with digital client servicing, case or query management, workflow, onboarding, client portals, dashboards, intelligent automation, AI, or data-enabled transformation.
Experience coordinating regional requirements with global Product Owners across multiple APAC markets and regulatory environments.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Lead the APAC Client Service transformation agenda to improve client experience, operating models, and business outcomes.

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