Global Security Investigator - Associate
JPMorgan Chase · Tampa
The VCAT (Vulnerable Client Alert Team) Associate Investigator supports VP Investigators within the Vulnerable Adult Investigations (VAI) team by conducting high-volume, routine investigations involving scams, elder/vulnerable adult financial exploitation, subpoena-related matters, and IC3 complaint submissions. The role focuses on cases that do not require customer outreach, key responsibilities include reviewing accounts and transactions, identifying and remediating risk, documenting cases to meet SLAs, preparing and filing Suspicious Activity Reports (SARs) when warranted, completing required regulatory reporting/assessments, and escalating matters to VP Investigators as appropriate. The Associate reports to the Team Lead and partners with internal stakeholders and external agencies (e.g., Adult Protective Services, state regulators, and law enforcement) when required.
As a Global Security Investigator - Associate in Global Security (GS) you will protect the firm’s people and assets and support the safety and soundness of JPMorgan Chase’s operations worldwide. You will help reduce risk related to elder and vulnerable adult financial exploitation by managing a high volume of routine investigations—primarily scams and exploitation cases—while also supporting subpoena-related investigative work and IC3 complaint submissions when warranted. You will support senior investigators within VAI and perform investigations as part of VCAT, without direct customer contact. Reporting to the Team Lead, the Associate is expected to exercise sound fraud/risk judgment, maintain clear and defensible documentation, and consistently meet regulatory requirements and SLAs, including SAR drafting and filing.
Job Responsibilities:
- Conduct high-volume, routine investigations related to scams, elder/vulnerable adult exploitation, subpoena-related matters, and IC3 complaint submissions in support of VP Investigators (VAI) and as part of VCAT
- Review accounts and transactions to identify suspicious activity and risk
- Manage alerts efficiently; remediate and document cases to meet SLAs
- Gather and document evidence, trace transactions, and maintain accurate and timely case records in the case management system
- Make sound regulatory decisions and ensure compliance with policies, procedures, and reporting requirements
- Prepare, draft, and file SARs in line with applicable requirements and timelines
- Ensure SAR narratives and supporting documentation are complete, accurate, and defensible, clearly articulating activity, typologies, and investigative rationale
- Identify matters requiring escalation to VP Investigators
- Make timely notifications to Adult Protective Services, applicable state regulators, and law enforcement when warranted
- Maintain a working knowledge of relevant bank operations, policies, and procedures
- Communicate investigation findings to management and consult on more complex cases as needed
Required Qualifications, Capabilities, and Skills:
- Minimum 2 years of experience in financial crimes investigations, vulnerable adult investigations, or equivalent banking industry experience
- Strong analytical skills and attention to detail
- Effective time management and organizational skills; ability to manage multiple cases simultaneously
- Strong problem-solving and issue resolution abilities
- Excellent oral and written communication skills
- Ability to interact professionally with internal partners regarding sensitive situations
- Proficiency in MS Office tools
Preferred Qualifications, Capabilities, and Skills:
- Industry-recognized certifications (e.g., CFE, CFI)
- Experience researching and analyzing bank statements, credit card statements, and other financial records
- Ability to work independently and as part of a team
- Additional business-specific skills or certifications will be considered
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans