Technical Application Specialist (TAS) - Molecular diagnostics - Benelux
Abbott Laboratories · Wavre
We are looking for an experienced Technical Application Specialist (Benelux) to join our Abbott Molecular Diagnostics team. In this role, you will provide expert technical and application support for Abbott's molecular diagnostic assays, systems, and solutions across the Benelux region, with occasional support provided to customers in France. Acting as a trusted technical advisor to both customers and internal stakeholders, you will support product implementation, troubleshooting, training, and customer success while contributing to the continuous improvement of our products and services. This position offers a unique opportunity to work at the forefront of molecular diagnostics, collaborating with customers, sales teams, service organizations, and global technical experts in a highly innovative healthcare environment.
What You'll Do
Provide first- and second-level technical and application support to internal and external customers through phone, email, chat, and on-site visits
Serve as a subject matter expert for Abbott Molecular Diagnostics assays, applications, and laboratory systems
Investigate technical issues, diagnose root causes, and deliver effective troubleshooting solutions remotely or at customer sites
Manage escalated customer cases and coordinate cross-functional activities to ensure timely issue resolution and customer satisfaction
Develop and deliver technical and application training programs for customers, distributors, and internal teams
Support product demonstrations, customer evaluations, user group meetings, congresses, and exhibitions
Partner with Sales and Marketing teams by providing technical expertise during customer interactions, tenders, and commercial activities
Support new product launches, laboratory implementations, and the adoption of new assays and systems
Ensure accurate documentation of customer inquiries and complaints in compliance with quality, regulatory, and operational requirements
Facilitate communication between regional and global technical organizations to support knowledge sharing and continuous improvement initiatives
Monitor product performance trends and provide valuable customer feedback to support product enhancements and service excellence
What You'll Bring
Degree in Molecular Biology, Biochemistry, Life Sciences, Medical Laboratory Sciences, or a related scientific discipline; equivalent laboratory experience will also be considered
Experience in technical support, applications, product specialist, laboratory operations, or a related role within the molecular diagnostics, life sciences, or healthcare industry
Strong understanding of molecular biology techniques, including nucleic acid extraction, PCR, and related diagnostic technologies
Demonstrated ability to troubleshoot complex technical issues and provide customer-focused solutions
Experience delivering technical training, presentations, and product demonstrations to diverse audiences
Excellent communication and interpersonal skills with the ability to build strong relationships with customers and cross-functional teams
Fluency in English and French is required, along with a good working level of Dutch; additional languages are considered an asset
Strong organizational skills with the flexibility to work in customer laboratories, remote support environments, and cross-functional project teams
Proficiency with Microsoft Office applications and the ability to quickly learn technical software systems
A proactive, resilient, and solution-oriented mindset with a commitment to delivering exceptional customer experiences
What We Offer
A dynamic customer-facing role supporting innovative molecular diagnostic technologies
The opportunity to work with cutting-edge diagnostic assays and systems that make a meaningful impact on patient care
Collaboration with international teams and exposure to customers, laboratories, and healthcare professionals across multiple markets
Continuous learning, technical development, and career growth opportunities within a global healthcare leader
A collaborative and inclusive work environment focused on innovation and customer success
A competitive compensation and benefits package
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