Administrative Account Assistant, Commercial Lines
Hub International · Carlsbad · $20–$25/hr (stated in the posting)
A path for every ambition.
At HUB, we believe the best work happens when people are given real space to grow and then given the autonomy to exercise it. We power progress and protect ambition: for the clients who count on us, and equally for the people who make that possible every day.
We’re creative thinkers and determined doers, guided by values that show up in how we work together: with empathy, adaptability, accountability and a genuine commitment to one another’s success. We foster bold ideas, celebrate curiosity and share what we know. Because when people grow, the work they do grows with them.
Our purpose is deeply human: to help people navigate the world on their terms, at their speed, toward their future. We hold that same commitment to the people building careers here.
Whether you’re starting out or leveling up, you’ll find the resources to evolve, the support to take on more and a team ready to back you at every stage.
Your ambition has a home here.
THE OPPORTUNITY:
The Administrative Account Assistant provides administrative support to account managers in general account assistance and other special projects to ensure the efficient day-to-day operation of the office. Performs routine clerical and administrative functions and provides back-up as needed for all administrative functions.
Responsibilities:
- Provides administrative support such as printing, filing, photocopying, data entry, scanning, binding and collating, downloading company reports, mail distribution, and mail-outs.
- Sets up and manages paper or electronic filing systems, recording information, updating paperwork, and maintaining documents.
- Orders, receives, and maintains office supplies and proactively ensures office supplies are available when needed.
- Answers telephones and gives information to callers, takes messages, or transfers calls to appropriate individuals.
- Greets visitors or callers and handles their inquiries or directs them to the appropriate persons according to their needs. Provides professional, courteous service to clients, carrier representatives, underwriters, business partners, and HUB colleagues.
- Assists with data entry, reports, and other tasks as assigned.
- Maintains accurate and organized account files by appropriately documenting conversations with clients and carrier representatives; updates all HUB computer systems and automated agency management systems; ensures the accuracy of data.
- Checks policies, endorsements, and audits for accuracy.
- Responsible for service work as needed on a daily basis, including but not limited to certificates of insurance, policy changes, and client payments.
- Assists with marketing clients to carriers.
- Accesses carrier websites, pulls documents, and distributes to service staff for processing.
- Opens, reads, routes, and distributes incoming mail, including scanning and coding/indexing when necessary.
- Processes outgoing mail as needed.
- Performs other duties and projects as assigned.
Qualifications:
- High School Diploma / GED
- No prior experience required; prior administrative, customer service, or insurance industry experience preferred.
- Willingness to obtain Property & Casualty License.
Knowledge / Skills / Abilities:
- Desire to learn and grow within the insurance industry.
- Ability to calculate figures and amounts such as discounts, interest, commissions,
- proportions, and percentages.
- Ability to effectively and professionally communicate orally and in writing with
- internal and external customers.
- Ability to efficiently gather pertinent information and facts, analyze and solve
- problems timely and thoroughly.
- Ability to prioritize and organize multiple tasks and responsibilities in order to
- complete assignments on time and with optimal accuracy.
- Ability to respond to customer needs, solicit customer feedback to improve service,
- and handle difficult or emotional customer situations promptly and accurately.
- Computer skills: proficiency with Microsoft Office Suite and Outlook.
- Critical Thinking: Ability to use logic and reasoning to identify the strengths and
- weaknesses of alternative solutions, conclusions, or approaches to problems.
Leadership Capabilities:
- Recognizes how daily tasks fit into the big picture.
- Engages in learning and development using a growth mindset.
- Understands the principles and procedures of the business.
- Looks for ways to improve efficiencies and generate revenue.
- Recognizes the need to adapt and respond to change.
- Works collaboratively with others to achieve common goals.
- Communicates clearly and openly.
Working Conditions and Physical Demands:
- This position primarily involves remaining in a stationary position for the majority of the workday.
- The person in this position frequently communicates with colleagues and clients both in person and on the telephone; Must be able to communicate and exchange accurate information.
- Constantly operates a computer and other office productivity machinery, such as a calculator, copy machine, and computer printer.
- The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
The expected salary range for this position is $20-$25/hr depending on geographical location and will be impacted by factors such as the successful candidate's skills, experience and working location, as well as the specific position's business line, scope and level.
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What we offer you
We invest in your growth. HUB offers structured training, licensing support, and ongoing development opportunities designed to accelerate your career. Benefits and programs vary based on employment status, role, location, and applicable eligibility requirements.
- Competitive pay with comprehensive health benefits, retirement savings matching, and company-paid life and disability plans
- Generous paid time off, paid parental leave and a wellbeing program designed to support real work/life balance
- A collaborative, high-performing culture with meaningful engagement, community impact through HUB Gives and genuine room to grow your career
The HUB difference
HUB International is one of North America’s largest insurance brokers, delivering risk management, insurance, employee benefits, retirement and wealth management solutions to businesses and individuals across the United States and Canada — through locally led teams backed by national expertise, giving you the agility of a local partner and the reach of a global organization.
Equal Employment Opportunity: HUB International Limited is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable federal, state, or local law.
Reasonable Accommodations: HUB International Limited is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and hiring process. If you need a reasonable accommodation to access our career site, complete an application, or participate in any part of the hiring process, please contact the Recruiting Team at HUBRecruiting@HUBInternational.com. This contact information is for accommodation requests only and should not be used to inquire about the status of an application.
E-Verify: HUB International Limited participates in E-Verify. Please refer to Our Recruiting Process | Applicant Notices: E-Verify Program for additional information.