Support Engineer 1
Oracle · Bengaluru
As a Support Engineer I, your role involves conducting investigations on front-end applications. This includes capturing information, applying fix tools, shadowing end users, and testing workflows internally and externally. Backend techniques to be used. including capturing log files , querying tables, updating database fields and cycling servers. Documentation of notes, activities, resolutions, and knowledge articles through out the investigation lifecycles. By prioritizing work based on severity. you will strike a balance between client and business needs. Collaborating among and cross teams ensures that issues are addressed by the appropriate individual.
We encourage candidates from all backgrounds to apply.
Career Level - IC1
Basic Qualifications:
- A minimum of 0-2 year experience and a bachelor's degree including:
- An academic qualification in computer science engineering, information systems, software engineering, or a related field.
Preferred Qualifications:
- 0-2 year experience in application support, client/customer support, incident management, problem management and change management.
- Knowledge on SQL,
- Readiness to work during the shift from 5.30PM to 2.30AM IST.
- Outstanding interpersonal abilities and adapt at efficient communication with collaborators across various regions of the globe.
Prospective employees need to be ready to work in different shifts and provide on-call support.
We encourage candidates from all backgrounds to apply.
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Oracle Cerner is elated to hire you for the role of Support Engineer I, as a Support Engineer I, you will be responsible to perform troubleshooting investigations and reviewing front-end applications by gathering information, using troubleshooting tools, shadowing end users, and testing workflows internally and externally. You will also perform troubleshooting investigations via backend methods by capturing log files, querying tables, updating database fields. You will also document notes, activities, resolutions, and other knowledge articles throughout the lifecycle of an investigation. You will prioritize work-based severity and urgency balancing client and business needs. You will also collaborate among and across teams to ensure issues are addressed by the appropriate individuals.